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  1. #11
    Player
    niftyqt's Avatar
    Join Date
    Jan 2022
    Location
    Gridania
    Posts
    11
    Character
    Nifty Bunshire
    World
    Mateus
    Main Class
    Dragoon Lv 81
    Hello fellow Warriors of Light!

    I just spoke to AT&T (as recommended by Yoshi's team: https://na.finalfantasyxiv.com/lodes...6a07e92f6a0f29

    Here was AT&T's response:

    I have checked in over the network lines, and the team has indeed reported a know issue for which the case is being worked upon. To assist you best upon the issue being cleared over the backend server, I would also like to help open a dedicated port over your router as well, so that the game can indeed function smoothly over the intended device. Would that be okay with you?

    For the tech savvy:
    Go to your modem's Firewall setup page in your browser, and open the port range: 2031-2032 with the base port at 2031.

    Non-tech savvy: Go to https://www.att.com/support/internet/ and scroll to the bottom to chat with a rep or call 800-288-2020. Tell them about the issue with the lag while playing Final Fantasy XIV, and ask them to open the port range: 2031-2032 with the base port at 2031 on your router for you.

    My original post: https://www.reddit.com/r/ffxiv/comme...rk_lag_issues/
    (0)

  2. #12
    Player
    Torlando's Avatar
    Join Date
    May 2023
    Posts
    1
    Character
    Torlando Xyllus
    World
    Siren
    Main Class
    Reaper Lv 90
    You should not do this. Opening any port on your router at home will do nothing to fix the bottleneck between ATT and NTT. Plus, the issue is observable using ping and tracert, which do not use ports (since they use ICMP which operates at the lower "network" layer of the OSI model). What's worse, opening ports on your router is a potential security risk.

    Using a VPN with a specific node that will change the physical path between you and SE seems to be the only option until SE can convince ATT/NTT to fix their bottleneck
    (2)

  3. #13
    Player
    Sajomir's Avatar
    Join Date
    Aug 2012
    Location
    Ul'Dah
    Posts
    79
    Character
    Nekomimi Mode
    World
    Hyperion
    Main Class
    Lancer Lv 50
    Been in contact with both AT&T and NTT about the issue.

    For those looking for a workaround, 1.1.1.1 by Cloudflare really helped me out. Trying to spread the word for those who are still stuck with a bad connection
    (1)

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