Bad lag again with NTT's NA server network

[Okieeomi]

Hello everyone,

Thank you for your cooperation as we look into the recent network delays and/or packet loss experienced by some users playing on the North American data centers.

While our investigation is still ongoing, we've been able to confirm that the issues are caused by a network connection somewhere between our servers and those affected, rather than the FFXIV servers or equipment themselves.

At this time, we've forwarded a request to the relevant network carrier to locate the root of the issues; however, we believe it may expedite the investigation if those affected were to notify their internet service provider, which we understand some of you have already done. We apologize for making another request of those experiencing the recent network issues, but would be grateful if you could also report the situation to your internet service provider so that they are aware as well.

[Uno_Amaretto]

While our investigation is still ongoing, we've been able to confirm that the issues are caused by a network connection somewhere between our servers and those affected, rather than the FFXIV servers or equipment themselves.

Yeah, that was confirmed on like page 2 of this 51 page thread. Amazing investigation.

[Janyd]

Hello everyone,

Thank you for your cooperation as we look into the recent network delays and/or packet loss experienced by some users playing on the North American data centers.

While our investigation is still ongoing, we've been able to confirm that the issues are caused by a network connection somewhere between our servers and those affected, rather than the FFXIV servers or equipment themselves.

At this time, we've forwarded a request to the relevant network carrier to locate the root of the issues; however, we believe it may expedite the investigation if those affected were to notify their internet service provider, which we understand some of you have already done. We apologize for making another request of those experiencing the recent network issues, but would be grateful if you could also report the situation to your internet service provider so that they are aware as well.

Way ahead of you, Okieeomi, but thanks for reinforcing what we knew.

[KuroEmiya]

Hello everyone,

Thank you for your cooperation as we look into the recent network delays and/or packet loss experienced by some users playing on the North American data centers.

While our investigation is still ongoing, we've been able to confirm that the issues are caused by a network connection somewhere between our servers and those affected, rather than the FFXIV servers or equipment themselves.

At this time, we've forwarded a request to the relevant network carrier to locate the root of the issues; however, we believe it may expedite the investigation if those affected were to notify their internet service provider, which we understand some of you have already done. We apologize for making another request of those experiencing the recent network issues, but would be grateful if you could also report the situation to your internet service provider so that they are aware as well.

Sounds like this will take a long, long time still.

[Uno_Amaretto]

Sounds like this will take a long, long time still.

Yup. For a lot of us, 6.4's launch is ruined.

Still no Lodestone post, btw.

[Lahtori]

Hello everyone,

Thank you for your cooperation as we look into the recent network delays and/or packet loss experienced by some users playing on the North American data centers.

While our investigation is still ongoing, we've been able to confirm that the issues are caused by a network connection somewhere between our servers and those affected, rather than the FFXIV servers or equipment themselves.

At this time, we've forwarded a request to the relevant network carrier to locate the root of the issues; however, we believe it may expedite the investigation if those affected were to notify their internet service provider, which we understand some of you have already done. We apologize for making another request of those experiencing the recent network issues, but would be grateful if you could also report the situation to your internet service provider so that they are aware as well.

Thank you for the update. AT&T has already been contacted by myself and I know others have as well based off their posts here. Unfortunately, most of us are reaching a wall with them as they require us to bring a tech out (for no reason, since it's not a gateway or fiber line issue) and that costs almost a hundred dollars to do. Not an expert, but it seems obvious the issue is with the lsanca07 and scrmca03 NTT nodes - and I doubt calling AT&T about NTT nodes would help. (Edit: of course, it doesn't hurt for more people to call and put pressure. That's for sure.)

Regardless, AT&T has had my tracerts and feedback since day 2 of this issue.

[nokedimyo]

Thanks for the update. I have had several interactions with AT&T trying to explain this issue and it has been an exercise in frustration since the issue is outside of my house. Here is today's winmtr:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| censored - 0 | 864 | 864 | 0 | 0 | 4 | 0 |
| censored - 0 | 865 | 865 | 1 | 1 | 5 | 1 |
| 99.173.77.14 - 0 | 865 | 865 | 1 | 2 | 7 | 2 |
| No response from host - 100 | 174 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 174 | 0 | 0 | 0 | 0 | 0 |
| 32.130.17.65 - 0 | 865 | 865 | 11 | 15 | 20 | 16 |
| 192.205.36.158 - 0 | 865 | 865 | 11 | 14 | 49 | 15 |
| ae-8.r25.atlnga05.us.bb.gin.ntt.net - 0 | 865 | 865 | 11 | 14 | 63 | 12 |
| ae-6.r21.dllstx14.us.bb.gin.ntt.net - 0 | 865 | 865 | 26 | 28 | 45 | 35 |
| ae-1.r20.dllstx14.us.bb.gin.ntt.net - 6 | 702 | 660 | 26 | 27 | 49 | 33 |
| ae-2.r24.lsanca07.us.bb.gin.ntt.net - 34 | 374 | 250 | 0 | 114 | 141 | 109 |
| ae-5.a01.scrmca03.us.bb.gin.ntt.net - 16 | 538 | 455 | 115 | 117 | 155 | 147 |
| ae-1.a00.scrmca03.us.bb.gin.ntt.net - 14 | 573 | 498 | 114 | 117 | 141 | 117 |
|xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net - 14 | 566 | 490 | 116 | 117 | 126 | 117 |
| 204.2.29.241 - 80 | 208 | 42 | 0 | 116 | 118 | 116 |
| 204.2.29.122 - 15 | 546 | 465 | 115 | 116 | 121 | 116 |
|________________________________________________|______|______|______|______|______|______|
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