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  1. #1
    Player
    Illyrian94's Avatar
    Join Date
    Nov 2022
    Posts
    40
    Character
    Illyrian Catte
    World
    Ultros
    Main Class
    Black Mage Lv 100
    As expected, AT&T's response is to point a finger back at Square and NTT and say we need to reach out to them.

    https://forums.att.com/conversations...05de56a01bcff0

    I'm going to open yet another support ticket with SE. Not that I expect anything to come of it, but I figure I can at least be a continual support issue for them if they're going to continue to refuse to acknowledge the issue and bounce us back and forth to AT&T. What a joke of a situation.
    (2)
    Last edited by Illyrian94; 05-25-2023 at 05:53 AM.

  2. #2
    Player
    MauveAvenger's Avatar
    Join Date
    May 2023
    Posts
    1
    Character
    Adala Dorne
    World
    Lamia
    Main Class
    Dark Knight Lv 89
    Quote Originally Posted by Illyrian94 View Post
    As expected, AT&T's response is to point a finger back at Square and NTT and say we need to reach out to them.

    https://forums.att.com/conversations...05de56a01bcff0

    I'm going to open yet another support ticket with SE. Not that I expect anything to come of it, but I figure I can at least be a continual support issue for them if they're going to continue to refuse to acknowledge the issue and bounce us back and forth to AT&T. What a joke of a situation.
    Unfortunately as others pointed out it seems all we can do is speak with our wallets. My sub was due to renew next week and I cancelled. Placing another ticket just got SE to tell me to check my ethernet cable despite referencing this post.
    (4)

  3. #3
    Player
    Rekts's Avatar
    Join Date
    May 2023
    Posts
    41
    Character
    Simi Wreckyoschitt
    World
    Malboro
    Main Class
    Warrior Lv 90
    Quote Originally Posted by Illyrian94 View Post
    As expected, AT&T's response is to point back at Square and NTT and say we need to reach out to them.

    https://forums.att.com/conversations...05de56a01bcff0

    I'm going to open yet another support ticket with SE. Not that I expect anything to come of it, but I figure I can at least be a continual support issue for them if they're going to continue to refuse to acknowledge the issue and bounce us back and forth to AT&T. What a joke of a situation.
    From the response of the "expert"(not even an AT&T employee), it's an issue between both NTT and ATT. Everyone really does suck here.
    (2)

  4. #4
    Player
    Kayetiln's Avatar
    Join Date
    Jul 2015
    Posts
    36
    Character
    Nonnance Blackthorn
    World
    Balmung
    Main Class
    Sage Lv 100
    I did a traceroute, and found NTT screwing up. Googled NTT outage issues and found this thread. Glad to see I'm not alone seeing the network issues with FF14. Not glad to see people are having issues. Hopefully NTT can get this resolved :P
    (3)

  5. #5
    Player
    gameofscones's Avatar
    Join Date
    May 2023
    Location
    Gridania
    Posts
    17
    Character
    Hot Towels
    World
    Mateus
    Main Class
    Machinist Lv 90
    We're still in it, huh. I've got about a week and a half left on my sub, and I don't think this will be resolved by the time it expires. Ah, well.

    My current trace route (and for reference, I'm up on Lake Erie):

    Code:
      5     *        *        *     Request timed out.
      6    36 ms    48 ms    12 ms  32.130.17.75
      7    14 ms    15 ms    14 ms  cgcil402igs.ip.att.net [12.122.133.161]
      8    13 ms    18 ms    14 ms  192.205.32.194
      9    14 ms    14 ms    17 ms  ae-4.r23.chcgil09.us.bb.gin.ntt.net [129.250.4.239]
     10     *       64 ms    70 ms  ae-1.r24.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
     11   121 ms   119 ms   120 ms  ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
     12     *      120 ms   120 ms  xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
     13   119 ms   123 ms     *     204.2.29.241
     14   119 ms   120 ms     *     204.2.29.6
     15   119 ms     *      119 ms  204.2.29.6
    My ping is better connecting to the European data centers than it is the NA ones. Yikes.
    (0)

  6. #6
    Player GaiusDrakon's Avatar
    Join Date
    Dec 2021
    Posts
    397
    Character
    Gaius Drakon
    World
    Jenova
    Main Class
    Summoner Lv 100
    Guys. Just use Mudfish. It's extremely cheap and there are multiple nodes to choose from so if one doesn't work out just pick another one.

    I know it's far more unintuitive than other VPNs though.
    (0)

  7. #7
    Player
    aerimisia's Avatar
    Join Date
    May 2023
    Posts
    13
    Character
    Aeri Djt-bidit
    World
    Siren
    Main Class
    Black Mage Lv 90
    Quote Originally Posted by GaiusDrakon View Post
    Guys. Just use Mudfish. It's extremely cheap and there are multiple nodes to choose from so if one doesn't work out just pick another one.

    I know it's far more unintuitive than other VPNs though.
    Not everyone can use a VPN sadly. Console doesn’t let you add one and AT&T blocks all of the work arounds that would potentially allow you to use one on your PS. Some people might also not have the extra funds for a second sub to something they shouldn’t even need to be able to play in the first place.

    Definitely if you can use a VPN I encourage it and Im happy for everyone who has that option, but at the end of the day what we need is for something to be done and to not allow this problem to get swept under the rug.
    (3)

  8. #8
    Player
    Krojack's Avatar
    Join Date
    Aug 2013
    Posts
    750
    Character
    Avellin Adorel
    World
    Excalibur
    Main Class
    Conjurer Lv 100
    Quote Originally Posted by aerimisia View Post
    and AT&T blocks all of the work arounds that would potentially allow you to use one on your PS.
    Honestly confused why or what they block. From my research they only block ports that spammers abuse.
    (0)

  9. #9
    Player
    Rekts's Avatar
    Join Date
    May 2023
    Posts
    41
    Character
    Simi Wreckyoschitt
    World
    Malboro
    Main Class
    Warrior Lv 90
    Quote Originally Posted by GaiusDrakon View Post
    Guys. Just use Mudfish. It's extremely cheap and there are multiple nodes to choose from so if one doesn't work out just pick another one.

    I know it's far more unintuitive than other VPNs though.
    It's already been pointed out, but yes console players can't use a VPN. Regardless PC players shouldn't have to use a VPN either.

    ATT pretty much said definitively that it's an NTT issue on one of the threads of their forum(the problem node is outside their network). If that's actually true, we're not NTT's customer. SE is, they're the ones who will have to pressure NTT to fix it.

    And since we still hadn't had any real communication outside of "call your ISP" I don't think we're looking at a resolution anytime soon.
    (5)

  10. #10
    Player
    TaleraRistain's Avatar
    Join Date
    Jun 2015
    Posts
    5,461
    Character
    Thalia Beckford
    World
    Jenova
    Main Class
    Gunbreaker Lv 100
    Yeah I'm using a VPN but we shouldn't have to use a VPN to play a game we already pay a sub for.

    I check every day before I turn the VPN on and it's still consistently high latency and packet loss on the same schedule.
    (4)

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