Bad lag again with NTT's NA server network

[iGyro]

you all need to grow up about this problem if they will not fix this then take your money and find a better internet service that does work for you like spectrum.

I can tell you that this issue also occurs on Spectrum. So, please spare us the "switch to a different ISP" dabble.
This image below occurred on the 11th of May and my VPN provider (ExitLag) couldn't get around this hiccup.

[Lahtori]

Day 7 folks! Love to live it... /s

Support asked me to open some ports and I did so, but it didn't fix the issue. Interestingly enough, I ran a tracert before I opened the ports and it was better than when they were open - but I am thinking it is a coincidence.

Here's the snippet from my ticket response:
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Here is my latest tracert:

  4     *        *        *     Request timed out.
  5     6 ms     8 ms     7 ms  32.130.25.65
  6    19 ms     6 ms     7 ms  ae-5.a00.dllstx14.us.bb.gin.ntt.net [129.250.8.237]
  7     6 ms     8 ms     7 ms  ae-2.r20.dllstx14.us.bb.gin.ntt.net [129.250.4.9]
  8     *       81 ms     *     ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
  9     *       94 ms   109 ms  ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
 10    90 ms   109 ms    93 ms  ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
 11    91 ms     *       90 ms  xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
 12     *        *       93 ms  204.2.29.241
 13    91 ms    84 ms    82 ms  204.2.29.6

Please keep the pressure here and on socials. I see more people commenting on tweets expressing they cannot play, keep doing it. There is no excuse for SE to not communicate with us about this. NDAs do not stop you from giving simple updates such as "We are actively working on it still. Thank you for your patience."

[Krojack]

you all need to grow up about this problem if they will not fix this then take your money and find a better internet service that does work for you like spectrum.

I had spectrum for years, they are complete trash that is also WAY over priced for the speeds.

I would literally have packet loss that would come and go at during the same hours every day. They kept blaming my internal network. They would come out and "run test" but always do that when the problem wasn't happening during the evening hours. I would tell them, "The problem isn't happening now but will start around 8pm tonight and go till midnight." but they would do the normal "everything is working fine"

Also I was paying $80/month for 100 down and 10 up. Now I have 300/300 for $55 a month. I would rather cancel my FF14 sub than go with Spectrum again.

Also many people only have 1 high speed internet provider option where they live.

[Krojack]

I can tell you that this issue also occurs on Spectrum. So, please spare us the "switch to a different ISP" dabble.
This image below occurred on the 11th of May and my VPN provider (ExitLag) couldn't get around this hiccup.

It just blows my mind that on our way to the FF14 server you go though 7 other hops INSIDE the ntt.net datacenter first.

As someone who as worked in networking for ~15 years, this is just one disgusting network setup.

[ntt_routing_is_an_issue]

I can tell you that this issue also occurs on Spectrum. So, please spare us the "switch to a different ISP" dabble.
This image below occurred on the 11th of May and my VPN provider (ExitLag) couldn't get around this hiccup.

That sucks, I guess I'm lucky since my spectrum line is the one that doesnt seem to be experiencing the issue.

[KuroEmiya]

There doesn't seem to be any resolution in sight. Time to find a new hobby by next month, I guess.

[Sheyeguy]

I thought I was going crazy over the past week, at&t fiber user here. Speeds and ping are fine just cant play ff14 without horrible rubberbanding... Going to switch to another isp if the issue isn't resolved in the next couple of weeks. Sucks cause this is the first real issue I've had with this isp in 2 years of using them.

[lolnotacat]

What really bugs me is how bad communication regarding this issue has been. This level of communication for something which should effectively be a P0 because it impacts DAU is something that was only addressed on social once and might be acknowledged by a rep with a boilerplate response (if you get the right one and twist their arm) is sad.

The cynical part of me think they're trying to ignore the issue in the hope that it'll blow over. The fact they're not acknowledging the issue openly and explaining, even in layman's terms what the problem is doesn't exactly fill me with confidence.

I've worked in customer service and live ops in the games industry for almost a decade now and I'll give SQENIX a little free consulting. Ignoring your players when there's a connection issue like this can hurt your bottom line, especially in a live game that requires players to come back on a regular basis to keep the addiction going. Players will tolerate A LOT of BS if there's an open dialogue and lines of communication. If they feel shut out, they'll look for their dopamine hit somewhere else, especially if their subs will start to expire soon.

[Merricat]

The silence is deafening.

[owlcall]

What really bugs me is how bad communication regarding this issue has been. This level of communication for something which should effectively be a P0 because it impacts DAU is something that was only addressed on social once and might be acknowledged by a rep with a boilerplate response (if you get the right one and twist their arm) is sad.

The cynical part of me think they're trying to ignore the issue in the hope that it'll blow over. The fact they're not acknowledging the issue openly and explaining, even in layman's terms what the problem is doesn't exactly fill me with confidence.

I've worked in customer service and live ops in the games industry for almost a decade now and I'll give SQENIX a little free consulting. Ignoring your players when there's a connection issue like this can hurt your bottom line, especially in a live game that requires players to come back on a regular basis to keep the addiction going. Players will tolerate A LOT of BS if there's an open dialogue and lines of communication. If they feel shut out, they'll look for their dopamine hit somewhere else, especially if their subs will start to expire soon.

As someone who has played various MMOs since 2005 and JUST NOW cancelled my XIV sub with 2 days left earlier today out of sheer disgust for the way this has been handled, I can confirm this is true. I've stuck with games with similar issues for far longer simply because the communication was more open. Of course when issues weren't fixed long term I'd left anyway, but nowhere near this "soon" (not that a week with no coms should be considered soon by professionals, but yanno...)