Bad lag again with NTT's NA server network

[KisalaSaizuki]

For me the issue has been an ongoing problem since the 6th where my ping has gone high for no reason and would persist for a long time, i play from the UE connecting to NA and my ping is normally 150 - 170ms but as of late it's more in the range of 250 -350ms, sometimes higher.

I did the usual traceroute to the servers, 204.2.29.6 being the DC i'm on and 204.2.29.122 being the logistical DC and would find my latency being high at multiple locations along the route, chicago, new york, san jose and sacramento.

I'm no tech expert but this is really frustrating as it is completely out of my hands, it's genuinely ruining my motivation for DT and deliberately holding off pre-ordering in a hope these issues get addressed but knowing how things are it won't which upsets me.

I just want to log on, play with my friends and relax on a game i enjoy and i'm denied even that.

[xanatosdc]

I have the same issue. Ping is higher than it should be, lag spikes, rubberbanding... tracert shows the ping tanking, incl. packet losses, as soon as it hits NTT servers.

My connection is wired, fast and everything else works fine.

[Frostpebble]

Coming here to echo the complaints- I've been playing on Crystal from Germany with about 160ms ping for 5 years. For the last week or so it's been spiking to 200+ or timing out completely, never enough to cause a disconnect but constant stop-and-go player motion, combos not working, etc. Incredibly frustrating experience. It seems to be caused by an NTT node on the east coast. Using a VPN helps but doesn't fix it completely.

Tracing route to neolobby08.ffxiv.com [204.2.29.8]
over a maximum of 30 hops:

1 3 ms 3 ms 2 ms speedport.ip [192.168.2.1]
2 8 ms 6 ms 7 ms p3e9bf3cd.dip0.t-ipconnect.de [62.155.243.205]
3 13 ms 13 ms 15 ms f-ed12-i.F.DE.NET.DTAG.DE [217.5.93.106]
4 13 ms 13 ms 13 ms f-ed12-i.F.DE.NET.DTAG.DE [217.5.93.106]
5 16 ms 13 ms 13 ms 80.150.171.10
6 15 ms 13 ms 13 ms ae-3.r21.frnkge13.de.bb.gin.ntt.net [129.250.3.28]
7 * 28 ms * ae-12.r21.parsfr04.fr.bb.gin.ntt.net [129.250.5.27]
8 106 ms 106 ms 108 ms ae-13.r24.asbnva02.us.bb.gin.ntt.net [129.250.6.6]
9 188 ms 189 ms * ae-2.r24.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
10 193 ms 190 ms 209 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
11 190 ms 197 ms 194 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
12 165 ms * 190 ms 204.2.29.241
13 194 ms 191 ms 188 ms 204.2.29.8

[Sols]

Another expansion, more NTT nonsense. My average ping through cmd has gone up by **30** since Dawntrail early access, and as if that wasn't bad enough I've had multiple free days to play the game where I couldn't because the game wouldn't cooperate with my ISP. Surely those cloud server tests will go towards something, right?

[ntt_routing_is_an_issue]

Unfortunate to see NTT still struggling. This used to only affect my AT&T connection, but now my spectrum connection is suffering as well. I would get 45ms on fiber and 60ms on cable, now 100ms on fiber and 120ms on cable often spiking to 250ms.

[red_fang]

Constant 13-15% packet loss this past week day and night, the game is unplayable.

[magCodec]

Can confirm this is still an ongoing problem unfortunately.

I've tried multiple different server locations on my paid VPN and as soon as it starts to hit the NTT nodes I'm getting perpetual timeouts. Gameplay feels fine the majority of the time but also tends to just rubberband and lag spike in the middle of raid mechanics which is always a blast, literally.

[FrostyNovaPrime]

I had an issue with bad lag and latency last month that was fixed with upgrading my network card. Ever since 7.01 I've noticed more latency like back then, periodic packet loss and just consistenly higher ping. As of this post I had just been disconnected from Xelphatol and took FOUR tries of reconnecting to finally get back into the game, all 90002 errors.

Traceroute to Excalibur world on Primal
1 122 ms 55 ms 11 ms
2 127 ms 210 ms 68 ms
3 213 ms 60 ms 45 ms
4 * * * Request timed out.
5 157 ms 183 ms 102 ms ae-28.a05.asbnva02.us.bb.gin.ntt.net
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 92 ms 121 ms 104 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net
10 77 ms 107 ms 79 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net
11 * * * Request timed out.
12 82 ms 74 ms 73 ms 204.2.29.89

[iGyro]

So, I think it's time to possibly revisit this issue again. For the past few days, I've noticed a massive increase in latency with the server and even witnessed disconnections. Just today on a hunt train on Famfrit, we had massive disconnections and lag to the point that people couldn't even use their skills or dismount. (Yes, hunt trains are massive, but the server network should be able to handle this load of people normally.)

Given PingPlotter here (and removal of some personal IPs about myself), it seems the culprit is coming back from the NTT's servers again.
Not only there's lag spikes, but a good amount of packet loss being detected from a few server nodes in the route.


These server nodes are solely in NTT's network, who are responsible for hosting and maintaining the servers for Final Fantasy XIV.

The only ISP responsible for this is NTT. Not Spectrum, not AT&T, or whoever NTT wants to lay the blame upon. (They've done this in the past when contacted by customers of this game to investigate the issue.) We've been yelling about this issue for over a year now, this keeps popping up like a whack-a-mole, and the players have to "tolerate it."

[GSDragoon]

It's been bad since Saturday...

Normal connection. Since maybe the second week of Dawntrail, it was going directly to Chicago as the first NTT hop, now it's going further away/east to Ashburn before going west.


With a VPN connection to San Jose, CA. It's still bad, the hops within NTT in California between San Jose and Sacramento drop.