Bad lag again with NTT's NA server network

[Luranis]

Greetings,

We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which may be caused by packet loss.

If you feel you may be experiencing packet loss while playing FFXIV, we kindly ask that you submit a report through the "Providing information on packet loss and lag" section at the bottom of our support form. Instructions on how to obtain your traceroute information can be found in this Lodestone announcement.

We will be referencing these reports on a regular basis as we continue our investigations and contact telecommunication carriers as necessary.

We appreciate your cooperation as we continue striving to address network-related issues that players may be experiencing.

With all due respect, this has been going on for nearly a year for me personally, and from what I've seen, I'm one of the lucky ones, as it's been going on for years for some people. At what point does this become unacceptable and something is actually *done* about it?

[jazix]

With all due respect, this has been going on for nearly a year for me personally, and from what I've seen, I'm one of the lucky ones, as it's been going on for years for some people. At what point does this become unacceptable and something is actually *done* about it?

I'd like to echo this. I've been experiencing this issue since before Endwalker came out, and at this point I'd expect some information beyond the standard "we're looking into it". I can only hope the cloud server test is a success and SE allows free transfers to it once they're live.

Edit: It's dying every 3 minutes on the dot, starting at 5:04 PM EST today, 2023-11-25. If you need live data, please try right now.

[n_n]

Several months later, I still have to play this game through a proxy to get normal ping. Regular connection still sits at 100+ on some nights (it should be 50), with occasional drop outs. Pretty crazy how this still hasn't been solved.

[KisalaSaizuki]

I was aware this happened roughly 6-7 months ago and it has been happening again for the past 3-4 weeks where people in game stop for like a second then goes back to normal and happens every 10-15s.

I was hoping it would have been resolved by now but clearly it looks like it is here to stay.

It's completely out of my control which is the frustrating part.

[n_n]

I was hoping it would have been resolved by now but clearly it looks like it is here to stay.

Yup, it seems that way. I really feel bad for the console players because doing a proxy connection through your router doesn't seem very easy... or even possible on some models?

[ArcadiaP]

Just chiming in, network connection for me has been mostly stable since the major debacle back in.... whenever that was, sometime in the Summer I think. Around a month or two ago, I started having bad connections only when I joined high-end content and during peak hours of that content; I think Square/XIV just doesn't have enough good routing capacity for high-end instances being made, since all other content, normal raids included, my connection would be fine.

The current problem now is that ever since yesterday, on fun ol' happy Christmas, my connection has been bouncing between 110-120ms and spiking into the 150's for no reason at all. Thanks NTT, for being utter garbage trash and thanks Square, for using my subscription money on trash games that don't pertain to making XIV better.

As it stands, I'm once again forced to use a VPN for a better connection and I'm kind of tired having to play the wondering game when I come online and hoping I don't need a VPN to just enjoy a quality connection.

Please fix your trash, this is absurd. My standard connection to a server from N.E Ohio -> California is around 50ms, with XIV I'm used to 60ms. Do better.

[Krojack]

I had to just go the extreme fix this myself.

I already had a VPN that I pay for that allows up to 5 concurrent connections. I setup my OPNsense router/firewall with an OpenVPN setup and any outbound traffic from my home network going to an IP within 204.2.28.0/22 gets sent out though my VPN. This would be the only way that I know of for console players to get around these ping problems. They would need a router that supports a VPN that has nodes to get around these bad pings. It took me some testing using the PC VPN client to find the best nodes for my VPN provider.

This is the ping stats for 1 hour (2023-12-26 @ 7 to 8:22pm EST) both normal and though VPN to the FF14 servers. Red & Green are pings though normal Internet. Purple & Green are though the VPN. You can see how the VPN is far more stable.



I have sent in many reports though their website with the data they want but it results in nothing ever changing. I forever need to use a VPN to play this game in the evenings.

P.S. the high and erratic pings only start once you're inside the NTT network within the last 4 hops. I have never had problems on any other game like this ever.

[ArcadiaP]

It's both good to see you, and at the same time, unfortunate that you had to appear.

[Finalfreak]

I'm a European player, but still playing on Sargatanas as I was migrated there from 1.0 and have all my friends / LS stuff there, but since a few months I do experience the same issues.
Especially in dungeons/raids the stuttering is very clear. Mobs/characters not moving for 0.5-1s every few seconds, my Red mage acting up (instead of the slow/fast/slow/fast spells it often goes slow/slow/slow) or using swift cast -> raise still starts to cast slowly after using the swift cast.

I never really had these kind of issues until like 2-3 months ago?

I've tried using my alt character on a EU server, but I see the same issues there.

[Finalfreak]

I was aware this happened roughly 6-7 months ago and it has been happening again for the past 3-4 weeks where people in game stop for like a second then goes back to normal and happens every 10-15s.

I was hoping it would have been resolved by now but clearly it looks like it is here to stay.

It's completely out of my control which is the frustrating part.

I indeed notice exactly the same thing, while I'm playing from a Belgian (European) network. So it's not only in NA where the issue pops up it seems.