Bad lag again with NTT's NA server network

[jazix]

Reset days seem to be the worst for me. I've been kicked no fewer than 10 times in the last two hours while doing some crafting and island sanctuary things.

[AkashaMage]

Happening again.

I'm sorry to be annoying about this and keep posting, but I'm going to keep posting and submitting the report to the packet loss and lag information every time it happens until it is resolved.

It is, quite frankly, completely unacceptable that this issue has been happening *consistently* with basically the same two nodes for this long.

13 83 ms 81 ms 82 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
14 114 ms 94 ms 93 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
15 83 ms 92 ms 95 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]

It is back again today, same node!

10 * 34 ms 27 ms ae-0.r24.asbnva02.us.bb.gin.ntt.net [129.250.3.243]
11 292 ms * 159 ms ae-2.r24.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
12 101 ms 110 ms 100 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
13 1779 ms 1797 ms 1763 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
14 231 ms * 233 ms 204.2.29.241
15 99 ms 98 ms 95 ms 204.2.29.122

[Krojack]

In raid and it felt off.. Looked at graphs and pings are all over the place.

Past 4 hours pings...
Top left ping times to the server. Top right packet loss
Bottom left and right are Google and Google's DNS ping times.

[jazix]

Server was totally fine for me all of yesterday, but since today at 8 AM EST, it's been dropping me every 3-5 minutes... SE please fix your servers...

[Gyabo]

Just submitted the form as well. Since resubbing a couple weeks ago the game has been unplayable and I've been tearing my hair out trying to figure out why, so seeing this thread gave me a little bit of sanity back. I'm in eastern Canada, for what it's worth.

[Plastic_Fork]

I'm not holding my breath. We had 90002 errors and constant disconnects for years and they did nothing.
We posted in the same thread about it for two years straight. Never even acknowledged it.
Same nodes in Sacramento and San Jose causing problems.

Here's the thread:
https://forum.square-enix.com/ffxiv/...-REPLY-HERE%21

I've been playing with 70-90 ping for 8 years because Square and NTT won't do anything about the network problems in California.
Same problem nodes in San Jose and Sacramento. My ping is 30-40 until it hits California.

8 30 ms 28 ms 26 ms be-301-cr13.56marietta.ga.ibone.comcast.net [96.110.39.45]
9 33 ms 31 ms 31 ms be-1213-cs02.56marietta.ga.ibone.comcast.net [96.110.34.229]
10 26 ms 31 ms 27 ms be-2212-pe12.56marietta.ga.ibone.comcast.net [96.110.33.182]
11 27 ms 29 ms 30 ms 71.25.197.82
12 30 ms 27 ms 26 ms ae-5.r24.atlnga05.us.bb.gin.ntt.net [129.250.4.192]
13 39 ms 38 ms 54 ms ae-4.r25.asbnva02.us.bb.gin.ntt.net [129.250.4.165]
14 40 ms 40 ms 39 ms ae-1.r24.asbnva02.us.bb.gin.ntt.net [129.250.2.37]
15 87 ms * * ae-2.r24.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
16 91 ms 92 ms 91 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
17 91 ms 89 ms 94 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
18 90 ms 90 ms * 204.2.29.241
19 93 ms 90 ms 89 ms 204.2.29.91

[Zhexos]

Greetings,

We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which may be caused by packet loss.

If you feel you may be experiencing packet loss while playing FFXIV, we kindly ask that you submit a report through the "Providing information on packet loss and lag" section at the bottom of our support form. Instructions on how to obtain your traceroute information can be found in this Lodestone announcement.

We will be referencing these reports on a regular basis as we continue our investigations and contact telecommunication carriers as necessary.

We appreciate your cooperation as we continue striving to address network-related issues that players may be experiencing.

[Krojack]

Yup it's back for me again. I submitted a report but also posting here.

This doesn't feel like the same problem from my original post months ago. this feels more like a DDoS attack or something. I can't say at this time. I can say that other people I'm talking to in game are having bad lag as well. Using abilities just don't register at all or very slow.

Started at 9:30pm EST for me. Pings just jumped and packet loss started.
Again, left side is the Primal lobby server ping time, right side is packet loss to it. Bottom are ping times to Google and Google DNS. Those are fine.


Hop 10 and 13 are the bad ones within NTT's network again.

# mtr -w 204.2.29.122
Start: 2023-11-16T22:34:47-0500
HOST: Locutus                                      Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- gateway.-------.---                           0.0%    10    0.2   0.3   0.2   0.5   0.1
  2.|-- 192.168.1.254                                 0.0%    10    0.6   0.8   0.6   1.2   0.2
  3.|-- ???-???-76-1.lightspeed.gdrpmi.sbcglobal.net  0.0%    10    3.0   2.3   0.9   3.3   0.8
  4.|-- 71.152.134.78                                 0.0%    10    2.4   3.2   1.9   4.8   1.0
  5.|-- ???                                          100.0    10    0.0   0.0   0.0   0.0   0.0
  6.|-- ???                                          100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- 32.130.89.25                                 20.0%    10   19.1  19.8  18.7  21.3   1.0
  8.|-- 192.205.32.210                               10.0%    10   69.6  71.4  69.3  78.9   2.9
  9.|-- ae-10.r23.chcgil09.us.bb.gin.ntt.net          0.0%    10   71.3  71.8  70.3  75.7   1.6
 10.|-- ae-1.r24.snjsca04.us.bb.gin.ntt.net          90.0%    10  113.9 113.9 113.9 113.9   0.0
 11.|-- ae-4.a00.scrmca03.us.bb.gin.ntt.net           0.0%    10   96.1 105.2  85.5 121.5  11.0
 12.|-- xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net     0.0%    10   93.5 107.1  92.0 124.4  11.0
 13.|-- 204.2.29.241                                 90.0%    10   81.6  81.6  81.6  81.6   0.0
 14.|-- 204.2.29.122                                  0.0%    10   93.5  96.3  76.8 104.7   7.6

[Leftee]

Its still getting worse.

Last time I posted here I was constantly sitting around 270ms. Its like the connection is degrading slowly over time. I used to always be around 200, then its just gradually been getting higher and higher. Today it was 305ms the entire time.

Ive submitted a report with the tracert log and in it I can see my connection get all the way to the US and its 200-210, then it hits the us.bb.gin.ntt.net servers or connections, whatever it is, and it shoots right up to 310 almost.

Whoever this NTT group is, they need a swift kick.

[Ibbers]

Connection always seems to go bad around this hour. I've sent a report of my traceroute results as per the sticky, hopefully it gets resolved soon.