Bad lag again with NTT's NA server network

[Merricat]

Very bad on AT&T fiber in Atlanta, GA.

[Lahtori]

I'm almost positive the issue won't be resolved today. But I highly recommend those with twitter to tweet at ATT and tag FFXIV in the message describing the issue with the NTT node. They'll give you the automated zip code / there's no outage in your area scripted messages, but ideally with more of us pushing the actual problem, maybe it'll get them to fix it. It's clear no side is taking any steps as there's been no communication at all, so let's add some fire!

[Krojack]

Right on time at 10:40am EST the lag has started. Funny how it stopped at almost exactly the same time last night as well about 2:15am. I'm going out on a limb and guessing this won't be fixed anytime soon.

I'm also pretty upset that not a single SE support personnel has responded to this or acknowledged this problem. They have been pulling the, "if we ignore it long enough it will go away" stunt.



From may 15th 8am EST though 17th 11am EST

[XionBarzhad]

Pretty much because unless you say the magic phrase, they kind of tend to not give it any piece of mind.
But yeah, decided to hop on what I would assume is a low traffic moment and I'm still noticing it.
Definitely going to cancel my sub if this continues. Not paying for a game I can't play.

[Illyrian94]

For what it's worth, I figured I'd at least put in an SE support ticket. Filled out all the relevant info for the Connection/Network Issues form.
I'll share any updates I happen to get, although I'm assuming I likely won't get anything too relevant as I'm likely not the only one with a support ticket in for this issue right now.

Definitely frustrating that I renewed my sub only to not be able to play the game. The lack of any form of response after multiple days of an obvious issue is probably the biggest disappointment.

Edit: Received a very boilerplate-y response going through the usual stuff. "Turn off background processes on your computer, this might be caused by Microsoft Edge (lolwut), forward ports on your router, otherwise this is an issue with your ISP so take it up with them" sort of a deal. Replied with some traceroute screenshots showing ping issues at the NTT nodes and emphasized that this issue is not within my control or necessarily fully within AT&T's control. Sooooo we'll see what I get back.

[Lahtori]

I made it to the ATT tech team. I'll let you know what I find out and if they provide any assistance or ETA on this issue. I'll be submitting a SE support ticket next.

[gllt]

AT&T Fiber customer here, been having these lag spikes making the game unplayable all week on various character.
Connection and rig are otherwise fine and it's very clearly connection issues.

I'm located in the southern end of Alabama.

Definitely affects all gameplay. Dungeons, questing, crafting, marketboards.. etc.

[Lahtori]

Okay, here is the word from the tech: "I can see from my end that the root of the issue is beyond a simple configuration problem and is at the engineering level between the two ISPs. I also find that both parties are already aware of the issue, and they are already looking for a solution. The best I can do in this case is to take all your feedback related to the ongoing issue into a faster solution. I just want to remind you, that since the conflict is involving 2 different parties, it also depends on the efforts from the other provider."

So the good news is that those who are saying ATT and NTT are aware of the problem are speaking true (unless ATT is lying, but I like to think people are honest!). Bad news is there is no estimated time for a resolution. I still recommend sending ATT your feedback/screenshots/tracerts ect., as it might help solve or maybe at least escalate the priority level of the issue?

[TaleraRistain]

Yep not sure when it happened but as of 1pm eastern it's back on the BS. I'm working atm so not able to check game performance but I'm pretty sure it will be rubber-banding on me tonight.

I got a similar response from ATT as well so glad they are aware. Considering it's less than 20ms on my trace until it hits anything related to NTT, I suspect the issue is more on NTT's side and some here on these tech forums have mentioned exactly that before.

[Stilico]

AT&T Fiber here. If this hasn't been fixed by tomorrow, I'm going to be cancelling my upcoming resub. Game has practically become unplayable due to lag.