Bad lag again with NTT's NA server network

[n_n]

It's still acting weird for me, although the numbers have improved since earlier. My ping currently fluctuates wildy between early 50s to late 70s. (normally it is a stable 54-56)

[ArcadiaP]

Chiming in that last night doing some farming, my ping was at 120ms and very bad, had to immediately jump into VPN. It's very early in the morning and I'm still in the high 60's and low 70's. Something once again, is massively broken and wrong.

Getting tired of having to monitor my ping for XIV and babysitting it.

[Krojack]

This is looking similar to the AT&T problem from a month ago, only that using a VPN doesn't completely get around it. It lowers the ping time some and almost eliminates the packet loss.


The small drop just after 10am is when I turned my VPN off. I left it connected all night long.

[Janyd]

Yeah, it's hovering around 100-109ms for me in the "Good" range again. Still no notable packet loss for the moment on my end, but that could change.

The fact that a VPN doesn't always get around it and that it seems to affect more than just AT&T this time (think I saw a Comcast report in the thread recently) gives me reason to believe this issue's different than last time.

That and the packet loss isn't as bad or noticeable for some people, but is very noticeable/bad for others. Hmm...

EDIT (1:55 PM CDT): Noticed a few small bits of packet loss during a Crystalline Conflict (Casual) match. Not that it affected the outcome that much, still won the game in overtime, but it was a bit disconcerting.

I ran a ping to the Aether datacenter and... 50% packet loss. No packet loss on my ping to the lobby server, though. The latest traceroute is enclosed and already submitted to SE via the form here:
https://support.na.square-enix.com/c...ss%20and%20lag

Seems to be that traffic heading into California from anywhere else is affected across multiple connections. I wonder if it's a localized infrastructure problem that seems to be spilling over.


1 <1 ms <1 ms <1 ms (REDACTED)
2 18 ms 17 ms 17 ms (REDACTED)
3 18 ms 18 ms 18 ms (REDACTED)
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 31 ms 31 ms 32 ms (REDACTED)
8 25 ms 25 ms 25 ms ae-5.a00.dllstx14.us.bb.gin.ntt.net [129.250.8.237]
9 27 ms 25 ms 26 ms ae-2.r20.dllstx14.us.bb.gin.ntt.net [129.250.4.9]
10 * 96 ms 101 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
11 * 108 ms * ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
12 98 ms 101 ms 105 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
13 110 ms 109 ms 110 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
14 * 99 ms * 204.2.29.241
15 109 ms 107 ms 110 ms 204.2.29.122

[Khryseis_Astra]

The fact that a VPN doesn't always get around it and that it seems to affect more than just AT&T this time (think I saw a Comcast report in the thread recently) gives me reason to believe this issue's different than last time.

Yeah I’m on Comcast… my issues started about the time most of the AT&T users were starting to see some improvement! An FC mate further south from me is also seeing the issue; usually her VPN takes care of it, but not always. I just keep submitting the trace routes to SE because it’s not my ISP that’s the culprit, it’s theirs. This has been about a month for me now, and it’s near constant. By that I mean, I maybe get 20-30 minutes here and there, with no particular pattern, where the lag is still there, but tolerable enough to run a short duty, like a trial or normal raid. There has not been one day since June 11th that I haven’t had lag for mostly the entire time I’m on, and I’m on a lot. lol

[Janyd]

Yeah I’m on Comcast… my issues started about the time most of the AT&T users were starting to see some improvement! An FC mate further south from me is also seeing the issue; usually her VPN takes care of it, but not always. I just keep submitting the trace routes to SE because it’s not my ISP that’s the culprit, it’s theirs. This has been about a month for me now, and it’s near constant. By that I mean, I maybe get 20-30 minutes here and there, with no particular pattern, where the lag is still there, but tolerable enough to run a short duty, like a trial or normal raid. There has not been one day since June 11th that I haven’t had lag for mostly the entire time I’m on, and I’m on a lot. lol

Ah, so at least it's a shared problem across two different major ISPs, even though it still stings.

Also, can confirm my VPN has eliminated the latency/packet loss issues. My ping tests came back at 69 ms (nice) so that's about 8 to 10 ms more than what I had prior, which is negligible for me.

[Krojack]

Yeah it's pretty garbage over all.

This is an example from May 24th, 2023 for 1 day. The high pings on the left and the packet loss on the right. (blue line is avg pkt loss)



This is today. Packet loss isn't as bad but it's there and will impact game play.
Note: I've also added a second ping chart that shows my min, avg, and max pings for my VPN connection. The right side yellow is packet loss avg. It's pretty much 0%

[gameofscones]

Hi ya'll! My sub had lapsed and I wanted to give it some time to see if things stayed good before resubbing... resubbed two days ago... and here we are again. I starting having issues today around 1pm EST (noticeable rubberbanding in PVP and at the Gold Saucer) with a "Good" connection. 7pm EST now and connection is "poor". Really disappointed this is continuing.

[n_n]

Day 2: my ping sits at 119-120 on my proxy connection that was perfect until yesterday lol.
And I just DC'd in a Prae roulette. A few minutes before me, 2 other's DC'd that got stuck in queue.
it seems like things are getting worse now?
Hopefully this gets fixed soon... otherwise, I guess I'll go play something else next week when my sub runs out.

[Krojack]

Maybe the kicking of people were them changing something. Seems lag is fixed..... for now.