The fact that this same situation has happened numerous times in the past, only to be wrapped-up in band-aid solutions, tells me all I need to know about the culprit(s) involved. It's reached a boiling point, and hopefully after this time with all of the angry consumers lodging complaints en masse, this will incentivize SQE/NTT/AT&T/etc. into actually fixing the issues that have been present for years. This is disgusting. I actually just made a forum account to get my frustration out after following this thread for weeks.