Bad lag again with NTT's NA server network

[Krojack]

Chiming in with another anecdotal account to say the lag is still affecting me, at the least. Its been fucking up my scrip farm macros as I try to finalize my melds for patch day, and while running some content I was running so ragged people kept warp-hopping and bosses kept freezing in place and going unresponsive.

AT&T just told me to reset my router and then tried to get me to have a tech come out. I swear to god, they need to work harder to inform their representatives about known issues like this.

Some people, even those working at the companies, just don't understand how the Internet works. It's a little depressing really.

[ArcadiaP]

Level 1 tech support have 1 job and 1 job only, to follow the script and protocols of the company. Which means like 2 things. Did you restart your router? Can you restart your router? Can we schedule a technician to your location?

That's really it.

[Krojack]

Level 1 tech support have 1 job and 1 job only, to follow the script and protocols of the company. Which means like 2 things. Did you restart your router? Can you restart your router? Can we schedule a technician to your location?

That's really it.

Yeah, I use to work level 1 tech support at a state wide ISP years ago but worked my way up and left the company as head NOC administrator. Phone support sucked but also had some nasty people that worked they up to me later on at level 3 support. I try my best not to be "that" person when I call in acting like a know-it-all but I do tell them right away that I did the normal check my equipment, restart and all that. Most of the time they stop there and go to the next step.

I've had ATT fiber for over a year now and it's been rock solid. With my cold Spectrum Cable I would have a tech out maybe every 3rd month trying to fix the packet loss. That's a whole life story alone. UGH.

[Merricat]

I've had ATT fiber for over a year now and it's been rock solid. With my cold Spectrum Cable I would have a tech out maybe every 3rd month trying to fix the packet loss. That's a whole life story alone. UGH.

I got AT&T fiber in November. My prior ISP was complete garbage, but I was stuck with them forEVER because they were the only player in town. I couldn't wait to kick them to the curb when fiber became available. With the exception of this current kerfuffle, it's been rock solid here as well.