Quote Originally Posted by Okieeomi View Post
Hello everyone,

Thank you for your cooperation as we look into the recent network delays and/or packet loss experienced by some users playing on the North American data centers.

While our investigation is still ongoing, we've been able to confirm that the issues are caused by a network connection somewhere between our servers and those affected, rather than the FFXIV servers or equipment themselves.

At this time, we've forwarded a request to the relevant network carrier to locate the root of the issues; however, we believe it may expedite the investigation if those affected were to notify their internet service provider, which we understand some of you have already done. We apologize for making another request of those experiencing the recent network issues, but would be grateful if you could also report the situation to your internet service provider so that they are aware as well.
Way ahead of you, Okieeomi, but thanks for reinforcing what we knew.