BF and I downloaded that MTR thing and WHEW let me tell you...
on ATT there were like 30-70% dropped packets on almost every NTT node
WE ACTUALLY GOT A DIFFERENT ISP (spectrum, YUCK!) and on my MTR try it was only 6-10% dropped packets which is STILL not great but the game was actually playable. AGAIN -- on SPECTRUM, NOT ATT FIBER. ATT FIBER still does not work with FFXIV. (caps are for emphasis on any SE people who see this, im not yelling at anyone in this thread!)

ATT tech support on saturday would not help us unless we had a tech come out. We had an appt scheduled for sunday the guy only CALLED and said "well all i can do here is swap your box out" and We told him yes, we know, but the actual tech support isn't listening to us and refused to do anything else for us until we had our equipment looked at" so he decided not to come and then lied on the report saying we cancelled it ourselves -- again, he lied, we did not cancel that.
So sunday we spoke with ATT tech support yet again and they said "oh ok i suddenly see something unrelated to your actual problem, so let's send another guy out on monday" so he came out today and literally shrugged and said "well if it works on spectrum stay on spectrum".

So first of all not everyone can switch providers, even if they can afford it, second of all spectrum is HORRIBLE, it just HAPPENS to not get routed thru the bad node (i assume is what is happening -- i, nor anyone really here I'd imagine -- actually KNOWS what the issue is ofc, because they aren't saying anything about it) and THIRD of all -- i hate this.

This is day 9 for me and this issue is still going on. I would be *shocked* if it was fixed by patch but honestly the torment it's caused us not to mention money we and others have put down for fixes is unacceptable. The lack of communication was expected (I've been on FFXI before FFXIV) but doesn't lessen mine and others' disgust. There are almost 50 pages now of post after post showing exactly where the problem is.