Bad lag again with NTT's NA server network

[ntt_routing_is_an_issue]

At this point, I just need to convince everyone to raid after 1am, wonder how that will go.

[Krojack]

If this isn't fixed by the time the 6.4 patch comes out then I'll be filing a complain with the Better Business Bureau. Paying a monthly fee for a service that isn't usable due to technical problem on the companies end is unacceptable. Also their massive lack in keeping the customers updated couldn't be worse.

This is a problem that ANY competent NOC admin should have been able to fix within a few hours of it first happening.

[aerimisia]

I escalated my ticket again this morning asking if since they acknowledged there’s a problem if they have an ETA for it being fixed. If/when I hear back i’ll share it here.

[MoonmoonMoonmoon]

At this point, I just need to convince everyone to raid after 1am, wonder how that will go.

I tried that with mine. Answer was "haha no".

It's beyond time to do something about this. Square Enix needs to turn the screws on NTT to get these issues with AT&T fixed. This issue is threatening to break up statics and friend groups who cannot even enjoy the game together.

Also the Sacramento servers are already starting to take a nosedive at 11:00 AM.

[Janyd]

I received this as a reply to escalating my ticket:

Greetings,

Thanks for staying in contact with SQUARE ENIX Customer Support regarding a connectivity issue and we're glad you reached out to us.

We apologize for the inconvenience so far however, we do ask for your patience as we are doing the best we can to alleviate these recent connection issues, and are constantly working on optimizing registration and game servers to be the best they can be for our valued players and we will be taking this as a feedback to be forwarded to the appropriate party for review.


They say they’re working on it, I just don’t understand why they won’t be transparent about it and that I had to escalate a ticket four times and threaten unsubbing just to get this response from them…

Aye, they really need to refocus on being more open and communicative here in the forums and especially on social media.

Communication is essential to keeping people engaged and subscribed, and they are failing miserably in this regard, NDAs be damned.

[Rexxus]

Seems to have started today.

[Lahtori]

Day 6 of being unable to play the game.

  
6     5 ms     7 ms     8 ms  ae-5.a00.dllstx14.us.bb.gin.ntt.net [129.250.8.237]
7     6 ms     8 ms     7 ms  ae-2.r20.dllstx14.us.bb.gin.ntt.net [129.250.4.9]
8    85 ms    82 ms    89 ms  ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
9   112 ms    86 ms    93 ms  ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
10    97 ms    79 ms    82 ms  ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
11    93 ms    89 ms    93 ms  xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
12    91 ms     *       80 ms  204.2.29.241
13    92 ms    90 ms    92 ms  204.2.29.6

[Kiralaj]

Also been have the issue for almost a week now. AT&T in Ky here.

[Krojack]

We're on day 6 of this problem now. From a customers point of view, this seems to be the new normal for AT&T Internet users if they wish to play FF14 on the NA servers. Unless you play the game between 2am and 10am EST, you will get on average 15-20% packet loss.

[ntt_routing_is_an_issue]

Since someone mentioned my graphs weren't helpful, heres raw MTR output for a 30 min sample