Quote Originally Posted by aerimisia View Post
I received this as a reply to escalating my ticket:

Greetings,

Thanks for staying in contact with SQUARE ENIX Customer Support regarding a connectivity issue and we're glad you reached out to us.

We apologize for the inconvenience so far however, we do ask for your patience as we are doing the best we can to alleviate these recent connection issues, and are constantly working on optimizing registration and game servers to be the best they can be for our valued players and we will be taking this as a feedback to be forwarded to the appropriate party for review.


They say they’re working on it, I just don’t understand why they won’t be transparent about it and that I had to escalate a ticket four times and threaten unsubbing just to get this response from them…
Aye, they really need to refocus on being more open and communicative here in the forums and especially on social media.

Communication is essential to keeping people engaged and subscribed, and they are failing miserably in this regard, NDAs be damned.