If this isn't fixed by the time the 6.4 patch comes out then I'll be filing a complain with the Better Business Bureau. Paying a monthly fee for a service that isn't usable due to technical problem on the companies end is unacceptable. Also their massive lack in keeping the customers updated couldn't be worse.

This is a problem that ANY competent NOC admin should have been able to fix within a few hours of it first happening.