Quote Originally Posted by LinaGiggles View Post
Yeah.. that what bothering me is when they reply to me on it. .. just seeing the "resolved" urk me and it felt like .. well yeah that interesting suggestion and close ticket. Which makes me feel like they didn't care to read or write anything more than a "bot like message back" .. "We hear.. you we see you" ... But do you though? Because all we got told is to was fill out some forms, give our pings and stuff and that it. I get the NDA as some say but more info is needed for sure. Because at this point we're all sitting ducks.. with AT&T/NTT saying one thing and SE saying another and then everyone here and there trying to fill in this puzzle together of what info they got. *sigh* <3
I can only guess the customer service person who replied to your ticket misunderstood and thought that it was about the data center crash last night. It would certainly be suicide to try to write the 12 hour latency issue as "resolved" and try to sweep it under the rug when we are still experiencing it on the 5th day so far.
I'm not installing a shady VPN/spending another monthly subscription just to make the game playable. I will retire from the game if I have to go that route.