Bad lag again with NTT's NA server network

[Illyrian94]

I was wondering if they will give us some sub time back because pretty much we're not able to play without VPN. So I also ask about the fact now I got to pay for a sub and a VPN. I know some are free.. but its the fact that some of us will be paying for it overall and this what they said. Not upset.. more so annoyed with answers they give us. Overall was wondering since... you know some have it worse than others and wanted to see if they will be covering our time on not able to play. Sucks but hopefully something comes around.

"We apologize for the inconvenience this may have been. We are aware there was an issue reported with certain internet service providers and after review the issue reported was marked as resolved. We kindly invite you to try again later at another time.

Unfortunately, we are unable to offer any kind of compensation for unused game time. And while that service is not an available option, we will take this information and forward it as feedback to the appropriate department. While we cannot guarantee implementation, we would like to assure you that it will be reviewed by the appropriate party.

Let us know if there is anything else that we can do for you in the meantime, we are here to help."

Marked as resolved? Huh, lemme just tell these packets to stop dropping already. Oh, and I'll call the NTT nodes that still have sky high ping and let them know the issue is resolved, too. Guess they just haven't heard the news yet. What an utterly embarrassing response.
Canceled my subscription. Hopefully eventually I'll be able to play again, but man... that's disappointing.