Quote Originally Posted by ntt_routing_is_an_issue View Post
SE has more pull since they are the customer of NTT. If random Joe calls NTT they are going to brush it off, but if SE calls it's an issue because there are SLA's in place.
Thankfully, if yesterday's social media posts (and the posts in this thread from the Community Reps) from FFXIV are any indicator, they are likely doing just that as we speak.