Yes, I've heard the same runaround from AT&T.

Unfortunately, this is up to SE and NTT to sort out sooner rather than later.

The more responses and feedback this thread and other similar ones get, the better. Share them with your FCs, Linkshells, etc., and see what they can offer for feedback.

However, there is a Support form we can also use to submit traceroutes: https://support.na.square-enix.com/c...382&la=1&fty=2