Bad lag again with NTT's NA server network

[RyuezaneWithersoul]

So I contacted NTT to see what's going on with this situation and they said this Thanks for taking the time to contact us.

Unfortunately, this issue is related to capacity limitations between ATT and NTT Peering.

This issue has already been escalated to the highest technical levels within NTT to help alleviate the congestion.

However, We are unable to overcome the root of the issue which is the lack of capacity.

[Uno_Amaretto]

Yup, exact same response other people have gotten. Not surprising, that must be their stock reply to people asking about the issue.

[RyuezaneWithersoul]

i have a feeling this situation going to take months or never now. but if you guys wanna take a shot in contacting them. here's the email netops@gin.ntt.net I would be nice since these are just customer support. the only way to pressure them.

[Rekts]

So I contacted NTT to see what's going on with this situation and they said this Thanks for taking the time to contact us.

Unfortunately, this issue is related to capacity limitations between ATT and NTT Peering.

This issue has already been escalated to the highest technical levels within NTT to help alleviate the congestion.

However, We are unable to overcome the root of the issue which is the lack of capacity.

So basically SE needs another location for server traffic at this point, or we're never seeing a solution.

[Integro]

So basically SE needs another location for server traffic at this point, or we're never seeing a solution.

IMO it's "bottom line" time. SE needs to make a clear statement regarding the future of this issue. We can and will get this addressed and need X amount of time, or, we do not have the means to address this issue. They need to make it clear so we as consumers can decide how we want to proceed. I live in a condominium, ISP is contracted by the association. I cannot switch ISP. I will not add another monthly fee, (VPN), to play a game that has a monthly fee. Diablo IV is out Friday and our ISP works perfectly for everything other than FFXIV. I will take SE not clearly posting their intention as, we do not have the means, (or intention), to address this issue.

[Uno_Amaretto]

IMO it's "bottom line" time.

It was "bottom line" time a week ago, honestly. I think they've made things pretty clear already through their silence.

[Integro]

It was "bottom line" time a week ago, honestly. I think they've made things pretty clear already through their silence.

If adding another "traffic" center "would" elevate this, (likely take more time than what time has passed), I'd give them that time if they stated they were going to do it. Tell me six months, I unsubscribe and come back accordingly. I agree on, "their," silence. Pretty sure I'm done but, I am curious to see if the maintenance fixes the audio issue I am also experiencing. If that fails I'm out Tuesday afternoon. If it works, I'll wait the week to see if they step up or remain hidden behind, "their curtain."

[RyuezaneWithersoul]

Pretty much so the only best thing is to just pressure them to fix it if not then I may change isp's in the next coming months if this does not get fixed. tbh

[Zaine37]

I posted earlier in this thread about the latency issue I was experiencing and just wanted to make it known that I'm still having to deal with it. Cloudflare 1.1.1.1 stopped working and I'm very much not liking the idea of paying for a VPN to compensate for an issue on the providers behalf.

When it's prime time hours to play (the time that me and my peeps are able to game) it's simply miserable more often than naught. PVP is a nope (bind abilities to target macros and pray you hit things), dungeons is a maybe at best and you can forget difficult content. I thought the patch drop would be a line in the sand, but I guess not...just some half response to an issue plaguing a large swath of their American player base.

I guess now I'm crossing my fingers that something happens at Fan Fest.

Huge shout-out to all you people out there still submitting tickets, creating posts, sharing on social media and generally beating the drum. I love this game, but man oh man is this a disappointing situation.

[Festering]

The fact that this same situation has happened numerous times in the past, only to be wrapped-up in band-aid solutions, tells me all I need to know about the culprit(s) involved. It's reached a boiling point, and hopefully after this time with all of the angry consumers lodging complaints en masse, this will incentivize SQE/NTT/AT&T/etc. into actually fixing the issues that have been present for years. This is disgusting. I actually just made a forum account to get my frustration out after following this thread for weeks.