Bad lag again with NTT's NA server network

[Ryn_Fiaryn]

If you are playing on console, one solution if you already have one is to use a mobile hotspot instead of your ATT wifi. I have been playing on my phone hotspot for a year and a half with only minor lag issues during peak times and literally just signed up for ATT fiber on Saturday (install was scheduled a month in advance, before these problems started). I had no idea there was an issue until I tried to play. I've had to switch back to using my hotspot until the issue is resolved, which I'm pretty unhappy about since one of the main benefits of having real internet was going to be the ability to use Discord voice chat to start playing harder content with my friends. But now I have to wait longer... If it's not resolved by this weekend, I'm going to see if they will give me a bill credit or something.

But anyway, my point is that a mobile hotspot will play the game better than ATT fiber at the moment, so if you have one on your phone or as a separate device, try using it for now if you can't use a VPN.

[Elizara]

Lahtori; not a bad idea. I'll proly get over there once I get rid of some RL stuffies. ^^ That would be better than calling them at least since um, I don't want to piss off the bad tempered brother either. (A RL angry Alisae is not something you wanna mess with.)

[Lahtori]

Let's take the fight onto the AT&T Forums. Keep this one active of course, but let's light a fire under AT&T - if it is indeed a problem only they can fix, it's high time they do so. 10 days to solve a peering issue is unacceptable.

Here's my post: https://forums.att.com/conversations/att-fiber-account/att-peering-issues-with-ntt-nodes-over-a-week-long-issue-and-counting-high-latency-and-packet-loss/646e18b7d72b5e6adff60e27

Here's another: https://forums.att.com/conversations/att-fiber-account/ffxiv-latency-high-ping-and-packet-loss-between-att-and-ntt/646e047c9205de56a01bcff0

[Aranthon]

Even though this seems to be a problem that affects AT&T users, I know people on other ISPs who are experiencing lag/packet loss. One of my static mates is on Tmobile and she is having the same issues that we are

[Illyrian94]

Even though this seems to be a problem that affects AT&T users, I know people on other ISPs who are experiencing lag/packet loss. One of my static mates is on Tmobile and she is having the same issues that we are

It's been a hot minute since I've studied networking, but if I'm remembering right it isn't at all uncommon for one ISP to carry traffic for another at certain points. If I had to guess, that's maybe what's happening with cases like this?

[Aranthon]

It's been a hot minute since I've studied networking, but if I'm remembering right it isn't at all uncommon for one ISP to carry traffic for another at certain points. If I had to guess, that's maybe what's happening with cases like this?

I'm still holding NTT to blame, but at this point I'm willing to present this problem to anyone who is willing to listen.

[Illyrian94]

I'm still holding NTT to blame, but at this point I'm willing to present this problem to anyone who is willing to listen.

Oh, absolutely. I wasn't trying to say this wasn't possibly an NTT problem--just a thought as to why some folks on other ISPs are being affected as well. The more places we can raise this issue at this point, the better imo.

[Lahtori]

Taking this to the AT&T forums will only move an issue that isn't necessarily Square Enix's fault from these forums, to a place where it isn't necessarily AT&Ts fault. This is an issue that is primarily NTTs fault, either in their own equipment, or in equipment which they have purchased or leased from another vendor (possibly AT&T, if they wish to claim so). However, even if that were the case, it would still be NTTs fault that the issue is still present if it is not affecting other major ISPs, as that would imply that there exist multiple inter/intraconnects between their Dallas and San Angeles DCs, and they continue sending primarily AT&T customers down a known bad line.

I still stand by the "everyone sucks here" approach. But it definitely doesn't hurt to light a fire on the AT&T forums as well. I'm not saying to abandon this thread or to stop sending reports/tickets to SE, that definitely should still happen.

The blame just keeps getting passed around. As AT&T customers, we can pressure them. As customers of SE, we can pressure them. Where is the issue most likely? NTT. Who can pressure NTT? SE for sure (they pay NTT right?), and probably AT&T as well.

We all want the same thing, to play the game unimpeded by this NTT latency and packet loss, as we had been doing up until last week. (at least for me, I'm aware these issues are far more rampant for others)

[Aranthon]

Is there anyway for us to get in contact with NTT? I know a few posters have gotten in contact with reps from NTT last week.

[Lahtori]

Is there anyway for us to get in contact with NTT? I know a few posters have gotten in contact with reps from NTT last week.

This is very much something that interests me in knowing. Where/How are these folks communicating with them? I'd imagine they wouldn't give light of day to us as we do not compensate them directly. But I'd love to fuel fire with NTT too!