Bad lag again with NTT's NA server network

[KuroEmiya]

Hello everyone,

Thank you for your cooperation as we look into the recent network delays and/or packet loss experienced by some users playing on the North American data centers.

While our investigation is still ongoing, we've been able to confirm that the issues are caused by a network connection somewhere between our servers and those affected, rather than the FFXIV servers or equipment themselves.

At this time, we've forwarded a request to the relevant network carrier to locate the root of the issues; however, we believe it may expedite the investigation if those affected were to notify their internet service provider, which we understand some of you have already done. We apologize for making another request of those experiencing the recent network issues, but would be grateful if you could also report the situation to your internet service provider so that they are aware as well.

Sounds like this will take a long, long time still.

[Uno_Amaretto]

Sounds like this will take a long, long time still.

Yup. For a lot of us, 6.4's launch is ruined.

Still no Lodestone post, btw.

[Lahtori]

Hello everyone,

Thank you for your cooperation as we look into the recent network delays and/or packet loss experienced by some users playing on the North American data centers.

While our investigation is still ongoing, we've been able to confirm that the issues are caused by a network connection somewhere between our servers and those affected, rather than the FFXIV servers or equipment themselves.

At this time, we've forwarded a request to the relevant network carrier to locate the root of the issues; however, we believe it may expedite the investigation if those affected were to notify their internet service provider, which we understand some of you have already done. We apologize for making another request of those experiencing the recent network issues, but would be grateful if you could also report the situation to your internet service provider so that they are aware as well.

Thank you for the update. AT&T has already been contacted by myself and I know others have as well based off their posts here. Unfortunately, most of us are reaching a wall with them as they require us to bring a tech out (for no reason, since it's not a gateway or fiber line issue) and that costs almost a hundred dollars to do. Not an expert, but it seems obvious the issue is with the lsanca07 and scrmca03 NTT nodes - and I doubt calling AT&T about NTT nodes would help. (Edit: of course, it doesn't hurt for more people to call and put pressure. That's for sure.)

Regardless, AT&T has had my tracerts and feedback since day 2 of this issue.

[nokedimyo]

Thanks for the update. I have had several interactions with AT&T trying to explain this issue and it has been an exercise in frustration since the issue is outside of my house. Here is today's winmtr:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| censored - 0 | 864 | 864 | 0 | 0 | 4 | 0 |
| censored - 0 | 865 | 865 | 1 | 1 | 5 | 1 |
| 99.173.77.14 - 0 | 865 | 865 | 1 | 2 | 7 | 2 |
| No response from host - 100 | 174 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 174 | 0 | 0 | 0 | 0 | 0 |
| 32.130.17.65 - 0 | 865 | 865 | 11 | 15 | 20 | 16 |
| 192.205.36.158 - 0 | 865 | 865 | 11 | 14 | 49 | 15 |
| ae-8.r25.atlnga05.us.bb.gin.ntt.net - 0 | 865 | 865 | 11 | 14 | 63 | 12 |
| ae-6.r21.dllstx14.us.bb.gin.ntt.net - 0 | 865 | 865 | 26 | 28 | 45 | 35 |
| ae-1.r20.dllstx14.us.bb.gin.ntt.net - 6 | 702 | 660 | 26 | 27 | 49 | 33 |
| ae-2.r24.lsanca07.us.bb.gin.ntt.net - 34 | 374 | 250 | 0 | 114 | 141 | 109 |
| ae-5.a01.scrmca03.us.bb.gin.ntt.net - 16 | 538 | 455 | 115 | 117 | 155 | 147 |
| ae-1.a00.scrmca03.us.bb.gin.ntt.net - 14 | 573 | 498 | 114 | 117 | 141 | 117 |
|xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net - 14 | 566 | 490 | 116 | 117 | 126 | 117 |
| 204.2.29.241 - 80 | 208 | 42 | 0 | 116 | 118 | 116 |
| 204.2.29.122 - 15 | 546 | 465 | 115 | 116 | 121 | 116 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Anida]

In regards to my post last night, I have researched VPN's and which games allow them and which ones don't. Since FFXIV is not the only game I play, I have decided not to install a VPN. I shouldn't have to and I'm not going to try to remember to turn one on/off when I play other games. This is absolutely stupid, y'all. My sub expires 05/23. I'll be back when/if they get this resolved.

[lolnotacat]

In regards to my post last night, I have researched VPN's and which games allow them and which ones don't. Since FFXIV is not the only game I play, I have decided not to install a VPN. I shouldn't have to and I'm not going to try to remember to turn one on/off when I play other games. This is absolutely stupid, y'all. My sub expires 05/23. I'll be back when/if they get this resolved.

I don't blame you for wanting to cancel/let your sub lapse. It's ridiculous this is going on. If I didn't have a MD house and didn't already use a VPN anyways, I'd probably do the same.

One thing you can consider is finding a VPN that uses split tunneling. What this does is let you specify which programs you want to use the VPN and which ones you don't. So for example you can tell it to use the VPN connection for FFXIV, and to not use it for COD or GW2. You can also go the other way, telling it to use the VPN for everything except certain programs.

[BinaryIdiot]

I have service through Sonic that uses an AT&T Fiber connection.

AT&T refuses to talk to me directly.

When notified by Sonic, AT&T refuses to look at anything beyond my direct line connection to my home.

There is literally no recourse for me here and the Sonic folks even suggested I might have to switch ISPs to resolve this.

One semi-okay workaround is using Cloudflare's "VPN" WARP which is free and is available at http://1.1.1.1. It's not great but it gets around the problem and I trust Cloudflare more than most of these random VPN providers.

[Anida]

Does WARP have split tunneling, as mentioned by lolnotacat above? I checked the link, but it doesn't seem to be specific.

[Illyrian94]

Does WARP have split tunneling, as mentioned by lolnotacat above? I checked the link, but it doesn't seem to be specific.

I don't believe it does, no. At least, not the version I'm using. Just a big on/off button.

[BinaryIdiot]

Does WARP have split tunneling, as mentioned by lolnotacat above? I checked the link, but it doesn't seem to be specific.

It has options for split tunneling but it's mostly meant to be used as a big ON / OFF button so you have to enter the IP addresses and subnet maskings manually.

I simply hit the button to turn it on when I'm playing FFXIV and then turn it off when I'm done. Not the best setup in the world but like I said I trust Cloudflare way more than these random VPN services.

I don't believe it does, no. At least, not the version I'm using. Just a big on/off button.

If you click the gear icon on the big On / Off toggle button then go into Preferences and then Advanced it has split tunneling options there.