Bad lag again with NTT's NA server network

[Krojack]

Anyone got any suggestions for a free VPN to get around this issue? Cause its just really starting to drive me and my wife nuts.

Try installing this service from Cloudflare. It's free and people say it gets around the packet loss making the game playable again.

https://1.1.1.1

[aerimisia]

Anyone got any suggestions for a free VPN to get around this issue? Cause its just really starting to drive me and my wife nuts.

I’ve seen a few people in the thread saying free vpns are risky to mess wit’s, one having gotten them perma-banned from another MMO and saying they collect and sell your data. Im not too sure personally.

I have also seen someone recommending PIA. I looked into that one myself and for a year of use it’s only $35 or so. I was considering getting it myself before ATT and Sony dashed my hopes of being able to use a VPN on console.

As a disclaimer, I don’t really use VPNs so Im not that knowledgeable, I’m just restating stuff Ive seen said in this thread 10-20 pages ago.

[Janyd]

As far as PIA VPN goes, they have a 30-day money-back guarantee that acts as a "free trial with a deposit" in a way.

So if you can afford the one-month subscription and the AT&T/NTT issues get resolved before the 30 days are up, they will refund you.

It's been a great workaround for me in the past with other issues/games, so I can vouch for them.

[TermNerdy]

Try installing this service from Cloudflare. It's free and people say it gets around the packet loss making the game playable again.

https://1.1.1.1

Well it wont hurt to give it a try I suppose. Wont know till later tonight for sure anyway

For the record we got AT&T Fiber and its been bad pretty much just like everyone else during prime time hours.

[Elizara]

Chalk another one up for /PUNT Uverse.

Both me and my brother are having horrible lag; I've submitted a report. And..he's on PS5 so a vpn won't help him.

And I also vouch for can't really change isps. The choice here is Uverse or Comcast (aka. Comcrap) and neither are good choices really, and I'd have to argue with my OTHER brother who doesn't play to swap. Urgh. Let's hope this gets fixed soon. I'ver just been mostly doing stuff on my island right now. Oh and if it helps, we're in the West Georgia area.

[Lahtori]

Cloudfare is a well known and established IT company that is the backbone for many many websites. Ever go on a website and have a temporary page saying stuff along the lines of "ensuring you aren't a bad person DDOSing the website"? That's Cloudfare. Also, WARP does not mask your original IP address (or so others have said).

[TermNerdy]

Cloudfare is a well known and established IT company that is the backbone for many many websites. Ever go on a website and have a temporary page saying stuff along the lines of "ensuring you aren't a bad person DDOSing the website"? That's Cloudfare. Also, WARP does not mask your original IP address (or so others have said).

Well I installed their Warp app so we shall see how it goes. We are gonna test tonight, me using WARP and my wife without while we do our Roulettes, see if my lag is gone and hers persists.

[Janyd]

About tonight, you won't have much time to test it.

Servers go down for 6.4 maintenance starting at 10PM Eastern/7PM Pacific, and lasting around 8 hours. Servers will be back up early Tuesday morning.

https://na.finalfantasyxiv.com/lodes...fdeb38f826ffed

[TermNerdy]

About tonight, you won't have much time to test it.

Servers go down for 6.4 maintenance starting at 10PM Eastern/7PM Pacific, and lasting around 8 hours. Servers will be back up early Tuesday morning.

https://na.finalfantasyxiv.com/lodes...fdeb38f826ffed

Oh I know, the lag hits me around 5pm EST LOL so I will be able to see if its still hitting me for a bit.

[Ahumaya]

Chiming in to report that 5 of my 8 man static are experiencing this issue, and that so far our only resolution has been some form of VPN, mudfish for most of us.

As with everyone else, my trace-route identifies a significant increase in latency after entering the NTT infrastructure, as shown below:

Tracing route to 204.2.29.122 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.13.37.1
2 <1 ms <1 ms <1 ms 192.168.100.1
3 2 ms 3 ms 4 ms 162-239-116-1.lightspeed.tulsok.sbcglobal.net [162.239.116.1]
4 2 ms 2 ms 4 ms 76.200.2.190
5 * * * Request timed out.
6 7 ms 11 ms 4 ms 12.83.46.1
7 10 ms 15 ms 15 ms 32.130.25.65
8 9 ms 10 ms 8 ms ae-5.a00.dllstx14.us.bb.gin.ntt.net [129.250.8.237]
9 * * * Request timed out.
10 87 ms 96 ms 86 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
11 94 ms 95 ms 96 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
12 99 ms 95 ms 94 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
13 * 97 ms 98 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
14 95 ms * * 204.2.29.241
15 94 ms 93 ms 95 ms 204.2.29.122

Trace complete.

I have asked people who are experiencing this issue to report via the tool reported in the tweet regarding this issue.

What is very, deeply concerning however, is the significant lack of communication regarding this incident. Quite literally the only public acknowledgement of any issue at all is the tweet last Wednesday, which merely states that they are "aware" of an issue, and asking for impacted users to submit a report. There has been no follow-up, no confirmation of work, no identification of cause, and outside of select emails that some users claim to have received from either AT&T, or NTT, or Square Enix that it is being "worked on", we have zero actual response to an issue impacting many.

As of when I add this reply, I am the 501st reply to a thread of over 51 pages, of which there has been 0 responses from Square Enix or from Technical Support. It's as if we're shouting into the void with no response. In any other system, for any other company, a quality issue of this magnitude would be a breach of SLA, but even then there would be some form of acknowledgement that's not in the form of a tweet.

While VPNs can route around the issue that NTT is experiencing, that should not be the accepted solution. Square Enix has a contract with NTT to host their servers within NTT's Datacenters, and they (and CBU3 specifically) need to make sure that NTT resolves issues which negatively impact Square Enix's customers. To not do so, and to not even address the issue, is not only an embarrassment, but also a massive breach of trust.

As far as the limited investigations that we as users can perform, this is not an issue with AT&T, or any other ISP which is affected. Global backbone traffic for AT&T is not affected, and speeds and latency outside of NTT are as expected for AT&T. What we can see is a significant issue within the infrastructure that NTT provides for their Datacenters which must be addressed. Passing blame to or from doesn't serve anyone.

I love this game and have spent a lot of time with it, and I enjoy playing the game with the large number of friends I have made playing it, but when a huge portion of my FC can't play the game comfortably without using a VPN, and when those who play on console can't even use a VPN, it makes me question why I would want to continue to support a service and a company which can't even speak openly to its paying customers to say that there is a problem, and that they are working on it.

Peace and love, and I wish you all the best.