Bad lag again with NTT's NA server network

[Janyd]

Keep the reports and CS ticket testimonies coming, everyone. The more of them, the better.

I'm clocking out for the night, need to unwind as much as I can. We'll see what the weekend has in store.

[CosmicDare]

Hey just updating today 6th day in a row having issues 8 11 ms 11 ms 10 ms ae-8.r25.atlnga05.us.bb.gin.ntt.net [129.250.4.66]
9 27 ms 26 ms 26 ms ae-6.r21.dllstx14.us.bb.gin.ntt.net [129.250.4.116]
10 26 ms 27 ms 26 ms ae-1.r20.dllstx14.us.bb.gin.ntt.net [129.250.3.54]
11 107 ms 109 ms * ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
12 116 ms 136 ms 116 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
13 122 ms 116 ms 116 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
14 117 ms 116 ms * xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
15 * * * Request timed out.
16 116 ms 116 ms 116 ms 204.2.29.122

everything is definitely NOT resolved or fixed!

[LVINCENT]

This is the first time FFXIV has been completely unplayable for me. I'll just have to unsub if I can't find a fix bar switching ISP


---
9 * * * Request timed out.
10 99 ms 99 ms 100 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
11 120 ms 109 ms 130 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
12 110 ms * 109 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
13 110 ms * 111 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
14 * * * Request timed out.
15 109 ms 109 ms * 204.2.29.7
16 109 ms 109 ms * 204.2.29.7
17 109 ms 109 ms 109 ms 204.2.29.7

Trace complete.

[Sytal]

Same for me in SE WI. Blasted AT&T as well.

204.2.229.116

Tracing route to 204.2.229.116 over a maximum of 30 hops

1 3 ms 2 ms 2 ms dsldevice.attlocal.net [192.168.1.254]
2 23 ms 22 ms 22 ms 108-76-220-1.lightspeed.milwwi.sbcglobal.net [108.76.220.1]
3 24 ms 23 ms 23 ms 71.156.230.122
4 * * * Request timed out.
5 32 ms 26 ms 32 ms 32.130.17.75
6 29 ms 32 ms 32 ms cgcil402igs.ip.att.net [12.122.133.161]
7 76 ms 73 ms * 192.205.32.194
8 72 ms 77 ms 81 ms ae-4.r23.chcgil09.us.bb.gin.ntt.net [129.250.4.239]
9 76 ms 74 ms 80 ms ae-1.r24.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
10 129 ms * 131 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
11 129 ms 130 ms * xe-1-0-4-2.a00.scrmca03.us.ce.gin.ntt.net [192.80.16.2]
12 135 ms 129 ms * 204.2.229.230

[Bearnoi5e]

Got a reply to my request to escalate the support ticket, though it says nothing we don't already know and suggests to use the link previously provided to submit my tracert data:

Greetings,

Thank you for keeping in touch with Square Enix Customer Support. I hope this message finds you well.

We appreciate your patience for the inconvenience you may have experienced regarding latency/packet loss/lag issues. I am more than happy to assist you.

We do understand your frustration and we are very much eager to help you. We sincerely apologize for the network delay and packet loss you are experiencing while playing FFXIV.

If you experience a latency issue, please submit a report following the instructions here:

https://t.co/lSMeKlOPp8

We hope this information proves useful and you continue to enjoy our game! If in any case this does not resolve your concern, please do not hesitate to reply back to this ticket and we will be more than happy to to dig deeper into your concern.

Have a wonderful day!

Thank you,

I've replied that this does not resolve my concern and wish for them to continue to escalate if possible. Will update if anything changes.

[mitha]

Bad latency... on AT&T... in California.

3 76-244-36-1.lightspeed.sntcca.sbcglobal.net (76.244.36.1) 21.569 ms 20.131 ms 21.063 ms
4 71.148.135.240 (71.148.135.240) 21.567 ms 22.498 ms 21.483 ms
5 12.242.117.22 (12.242.117.22) 23.798 ms 26.797 ms 25.424 ms
6 192.205.37.58 (192.205.37.58) 56.166 ms 22.656 ms 23.367 ms
7 * * *
8 ae-4.a00.scrmca03.us.bb.gin.ntt.net (129.250.7.57) 70.346 ms 77.957 ms 77.075 ms
9 xe-1-0-4-2.a00.scrmca03.us.ce.gin.ntt.net (192.80.16.2) 46.281 ms 56.953 ms 56.822 ms
10 204.2.229.230 (204.2.229.230) 44.255 ms 44.580 ms 47.687 ms

The worst thing is the packet loss. It's great when you are just standing there and everyone is shouting for you to get out of the death but nothing on screen is moving. GG

[aerimisia]

I received this as a reply to escalating my ticket:

Greetings,

Thanks for staying in contact with SQUARE ENIX Customer Support regarding a connectivity issue and we're glad you reached out to us.

We apologize for the inconvenience so far however, we do ask for your patience as we are doing the best we can to alleviate these recent connection issues, and are constantly working on optimizing registration and game servers to be the best they can be for our valued players and we will be taking this as a feedback to be forwarded to the appropriate party for review.


They say they’re working on it, I just don’t understand why they won’t be transparent about it and that I had to escalate a ticket four times and threaten unsubbing just to get this response from them…

[ntt_routing_is_an_issue]

At this point, I just need to convince everyone to raid after 1am, wonder how that will go.

[MoonmoonMoonmoon]

At this point, I just need to convince everyone to raid after 1am, wonder how that will go.

I tried that with mine. Answer was "haha no".

It's beyond time to do something about this. Square Enix needs to turn the screws on NTT to get these issues with AT&T fixed. This issue is threatening to break up statics and friend groups who cannot even enjoy the game together.

Also the Sacramento servers are already starting to take a nosedive at 11:00 AM.

[Janyd]

I received this as a reply to escalating my ticket:

Greetings,

Thanks for staying in contact with SQUARE ENIX Customer Support regarding a connectivity issue and we're glad you reached out to us.

We apologize for the inconvenience so far however, we do ask for your patience as we are doing the best we can to alleviate these recent connection issues, and are constantly working on optimizing registration and game servers to be the best they can be for our valued players and we will be taking this as a feedback to be forwarded to the appropriate party for review.


They say they’re working on it, I just don’t understand why they won’t be transparent about it and that I had to escalate a ticket four times and threaten unsubbing just to get this response from them…

Aye, they really need to refocus on being more open and communicative here in the forums and especially on social media.

Communication is essential to keeping people engaged and subscribed, and they are failing miserably in this regard, NDAs be damned.