Bad lag again with NTT's NA server network

[Lahtori]

Just another stray thought I had, cause I had watched PC builder youtube rip into ASUS and FOIA was brought up there. For now, I'll tweet everyday, upping the day counter on my message.

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Here's my most current tracert (7:46pm CST):

5 9 ms 6 ms 7 ms 32.130.25.65
6 12 ms 10 ms 8 ms ae-5.a00.dllstx14.us.bb.gin.ntt.net [129.250.8.237]
7 * * * Request timed out.
8 83 ms 84 ms 82 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
9 94 ms 91 ms 91 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
10 * 95 ms 91 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
11 95 ms * * xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
12 * * * Request timed out.
13 93 ms 91 ms 91 ms 204.2.29.6

I'm done for today.

[Allison_Grimvault]

I never did experience any improvement in playability during the low traffic times others spoke of. At ALL hours of the last 5 days it has been constant rubberbanding, abilities not triggering when I stab the hot bar half the time and it looks like the party I am with will stand still in place every few seconds and I am unable to avoid AOEs half of the time. No way would I be able to heal at any capacity and I am just dead weight for the rest of the party. U.U

[Minneyar]

I think any kind of response from devs is direly needed at this point, not simply a post from a year ago.. especially with such a major patch looming. :/

I decided to bite the bullet and vpn up, and it worked like a charm. The fact that I even feel forced to at this point is.. hmm.. lol

[Janyd]

Indeed. Welcome to the club, Minneyar.

It's a workaround that works, but it's not one you want to use. I get that.

[Zaine37]

Just posting my jazz to add to the pile. Really unfortunate this has been going on for so long.

6 10 ms 15 ms 15 ms 32.130.17.65
7 10 ms 10 ms 15 ms 192.205.36.158
8 11 ms 10 ms 9 ms ae-8.r25.atlnga05.us.bb.gin.ntt.net [129.250.4.66]
9 23 ms 23 ms 23 ms ae-6.r21.dllstx14.us.bb.gin.ntt.net [129.250.4.116]
10 * 23 ms 25 ms ae-1.r20.dllstx14.us.bb.gin.ntt.net [129.250.3.54]
11 106 ms 103 ms 107 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
12 118 ms * 129 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
13 134 ms 112 ms 112 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
14 113 ms 112 ms 113 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
15 * * * Request timed out.
16 112 ms 112 ms 112 ms 204.2.29.122

[LinaGiggles]

I honestly hope all of you are putting ticket in and expressing that you guys most likely won't be subbing down the road if nothing changes and how poorly customer service is right now on the whole thing. Like I think we will just be forgotten due to the fact they are doing PR for Final Fantasy XVI and for this patch coming up. That I think we'll be in the void honestly just seeing that ..its been even going LONGER for some of you than me. Just makes me feel really bad because I know we find the world of FFXIV enjoyment or a escape from nonsense or connections with friends and family. So it...like yikes to all of it. Keep for sure posting people pings and such so they understand. I would suggest hit up whatever socials and such to ping them for answers. Sucks because feels like were hassling them for answers. But its fact they are giving a lot run around and nonsense to all of us. ITS FACT THAT NONE OF US should have run a VPN for this. I don't have to for GW2, LoL, OW2, DbD, and more... so rough when I have to pay a sub and pay a thing for VPN. I hate it cause feel like hitting wall over and over.. and seeing you guys hitting that same wall.

[Bearnoi5e]

First time poster, just chiming it to say I've also sent a ticket through the trace log link provided by SE, as well as put in a support ticket asking for a more substantial response. Agree with most in this thread, trying to stay positive and push them to give a better response. Also on AT&T, Central time, Louisiana.

Most recent trace:

10 16 ms 43 ms 59 ms ae-8.r25.atlnga05.us.bb.gin.ntt.net [129.250.4.66]
11 29 ms 24 ms 27 ms ae-6.r21.dllstx14.us.bb.gin.ntt.net [129.250.4.116]
12 23 ms 22 ms 22 ms ae-1.r20.dllstx14.us.bb.gin.ntt.net [129.250.3.54]
13 102 ms 101 ms * ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
14 111 ms 111 ms 113 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
15 111 ms 112 ms 120 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
16 * * 111 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
17 * 111 ms * 204.2.29.241
18 * 110 ms 111 ms 204.2.29.122

[Bearnoi5e]

I, surprisingly, got a quick response to my support ticket via email.

The technician suggested Microsoft Edge might be the culprit (it wasn't) and had me make sure some settings were correct there. They also asked me to set FFXIV to run as administrator to see if that helped (it did not). Finally, they asked me to forward some ports on my router (this also did not help). Their final suggestion was to go directly through the modem, which I cannot do as my router is a modem/router combo.

Failing those, the technician also suggested changing world/data centers, but seeing as how it's affecting all of us across multiple centers, I did not try that.

I did respond with my trace log, pointed them to this thread and their own tweet, and asked if the issue could be escalated. I got the feeling the technician assumed the problem was specific to me and is not aware that it is affecting a larger amount of people. If I get an update, I'll let you know.

[aerimisia]

First time poster, just chiming it to say I've also sent a ticket through the trace log link provided by SE, as well as put in a support ticket asking for a more substantial response. Agree with most in this thread, trying to stay positive and push them to give a better response. Also on AT&T, Central time, Louisiana.

Have you had any luck with the support ticket? I placed one asking for a more substantial response as well and all they gave me was a troubleshooting guide for PC. I’m on console so that guide was useless to me. When I replied to the e-mail telling them that, rather than getting a response to that email they sent a new one linking me back to the year old blog post and didn’t acknowledge anything I said.

edit: nvm seems i replied when you did ;;; my bad

[Bearnoi5e]

It's all good! Waiting to see if I get a better reply.