Another way to get to the form, which worked for me, is:
https://support.na.square-enix.com/c...382&la=1&fty=2
Then scroll to the bottom under "Providing information on packet loss" and click Submit Report (after running the tracert instructions).

Another way to get to the form, which worked for me, is:
https://support.na.square-enix.com/c...382&la=1&fty=2
Then scroll to the bottom under "Providing information on packet loss" and click Submit Report (after running the tracert instructions).
Im in a pretty unique position for the next few weeks. I have two different internet companies atm (both wireless), Spectrum and Fiber ATT. If interested I can post both of mine if requested.
Edit : here are the results in Central Texas, same computer just switching wireless connections from ATT to Spectrum
ATT Wireless:
Tracing route to 204.2.29.122 over a maximum of 30 hops
5 * * * Request timed out.
6 13 ms 16 ms 23 ms
7 30 ms 12 ms 14 ms ae-5.a00.dllstx14.us.bb.gin.ntt.net [129.250.8.237]
8 11 ms 10 ms 14 ms ae-2.r20.dllstx14.us.bb.gin.ntt.net [129.250.4.9]
9 90 ms 90 ms 89 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
10 99 ms 101 ms 102 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
11 99 ms 97 ms 102 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
12 105 ms 105 ms * xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
13 * 98 ms 97 ms 204.2.29.241
14 100 ms * 101 ms 204.2.29.122
Trace complete.
Spectrum Wireless:
Tracing route to 204.2.29.122 over a maximum of 30 hops
6 18 ms * * lag-416.hstqtx0209w-bcr00.netops.charter.com
7 19 ms * 87 ms lag-800.pr0.hou50.netops.charter.com
8 * * * Request timed out.
9 * 140 ms * dls-b24-link.ip.twelve99.net
10 * * * Request timed out.
11 30 ms 24 ms 25 ms dls-b23-link.ip.twelve99.net [62.115.138.65]
12 25 ms 24 ms 31 ms ntt-ic-325660.ip.twelve99-cust.net [62.115.156.249]
13 29 ms 27 ms 30 ms ae-2.r20.dllstx14.us.bb.gin.ntt.net [129.250.4.9]
14 * 115 ms 64 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
15 67 ms 74 ms 68 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
16 65 ms 64 ms 60 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
17 73 ms 73 ms 79 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
18 67 ms * * 204.2.29.241
19 68 ms 70 ms 71 ms 204.2.29.122
Last edited by Kestaa; 05-19-2023 at 07:19 AM. Reason: update privacy lines edited




yes please, "tracert 204.2.29.87" no quotes on both and post please.
updated my previous post with results but here they are again jic
ATT Wireless
Tracing route to 204.2.29.122 over a maximum of 30 hops
4 * * * Request timed out.
5 * * * Request timed out.
6 13 ms 16 ms 23 ms 32.130.25.67
7 30 ms 12 ms 14 ms ae-5.a00.dllstx14.us.bb.gin.ntt.net [129.250.8.237]
8 11 ms 10 ms 14 ms ae-2.r20.dllstx14.us.bb.gin.ntt.net [129.250.4.9]
9 90 ms 90 ms 89 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
10 99 ms 101 ms 102 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
11 99 ms 97 ms 102 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
12 105 ms 105 ms * xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
13 * 98 ms 97 ms 204.2.29.241
14 100 ms * 101 ms 204.2.29.122
Trace complete.
Spectrum Wireless
Tracing route to 204.2.29.122 over a maximum of 30 hops
4 49 ms * 19 ms lag-50.mcr11snavtxuu.netops.charter.com [24.175.33.180]
5 23 ms 24 ms 22 ms lag-23.rcr01hstqtx02.netops.charter.com [24.175.32.156]
6 18 ms * * lag-416.hstqtx0209w-bcr00.netops.charter.com [66.109.9.88]
7 19 ms * 87 ms lag-800.pr0.hou50.netops.charter.com [66.109.5.236]
8 * * * Request timed out.
9 * 140 ms * dls-b24-link.ip.twelve99.net [62.115.123.106]
10 * * * Request timed out.
11 30 ms 24 ms 25 ms dls-b23-link.ip.twelve99.net [62.115.138.65]
12 25 ms 24 ms 31 ms ntt-ic-325660.ip.twelve99-cust.net [62.115.156.249]
13 29 ms 27 ms 30 ms ae-2.r20.dllstx14.us.bb.gin.ntt.net [129.250.4.9]
14 * 115 ms 64 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
15 67 ms 74 ms 68 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
16 65 ms 64 ms 60 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
17 73 ms 73 ms 79 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
18 67 ms * * 204.2.29.241
19 68 ms 70 ms 71 ms 204.2.29.122
Last edited by Kestaa; 05-19-2023 at 07:20 AM. Reason: edit : no doxxing edit!




Ok, now you are going to do the following, "ping 204.2.29.87 -t" no quotes, let it run for 5 minutes or so, then do CTRL + C to cancel and post the end, how many packets were sent, and how many were received/lost. One time on ATT and the other on Spectrum.Im in a pretty unique position for the next few weeks. I have two different internet companies atm (both wireless), Spectrum and Fiber ATT. If interested I can post both of mine if requested.
Edit : here are the results in Central Texas, same computer just switching wireless connections from ATT to Spectrum
ATT Wireless:
Tracing route to 204.2.29.122 over a maximum of 30 hops
1 11 ms 9 ms 2 ms dsldevice.attlocal.net [192.168.1.254]
2 10 ms 5 ms 3 ms 108-218-196-1.lightspeed.snantx.sbcglobal.net [108.218.196.1]
3 4 ms 4 ms 4 ms 99.71.0.56
4 * * * Request timed out.
5 * * * Request timed out.
6 13 ms 16 ms 23 ms 32.130.25.67
7 30 ms 12 ms 14 ms ae-5.a00.dllstx14.us.bb.gin.ntt.net [129.250.8.237]
8 11 ms 10 ms 14 ms ae-2.r20.dllstx14.us.bb.gin.ntt.net [129.250.4.9]
9 90 ms 90 ms 89 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
10 99 ms 101 ms 102 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
11 99 ms 97 ms 102 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
12 105 ms 105 ms * xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
13 * 98 ms 97 ms 204.2.29.241
14 100 ms * 101 ms 204.2.29.122
Trace complete.
Spectrum Wireless:
Tracing route to 204.2.29.122 over a maximum of 30 hops
1 2 ms 2 ms 2 ms 192.168.0.1
2 23 ms 14 ms 28 ms 072-177-160-001.res.spectrum.com [72.177.160.1]
3 63 ms * * lag-63.snavtxuu02h.netops.charter.com [24.28.133.149]
4 49 ms * 19 ms lag-50.mcr11snavtxuu.netops.charter.com [24.175.33.180]
5 23 ms 24 ms 22 ms lag-23.rcr01hstqtx02.netops.charter.com [24.175.32.156]
6 18 ms * * lag-416.hstqtx0209w-bcr00.netops.charter.com [66.109.9.88]
7 19 ms * 87 ms lag-800.pr0.hou50.netops.charter.com [66.109.5.236]
8 * * * Request timed out.
9 * 140 ms * dls-b24-link.ip.twelve99.net [62.115.123.106]
10 * * * Request timed out.
11 30 ms 24 ms 25 ms dls-b23-link.ip.twelve99.net [62.115.138.65]
12 25 ms 24 ms 31 ms ntt-ic-325660.ip.twelve99-cust.net [62.115.156.249]
13 29 ms 27 ms 30 ms ae-2.r20.dllstx14.us.bb.gin.ntt.net [129.250.4.9]
14 * 115 ms 64 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
15 67 ms 74 ms 68 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
16 65 ms 64 ms 60 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
17 73 ms 73 ms 79 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
18 67 ms * * 204.2.29.241
19 68 ms 70 ms 71 ms 204.2.29.122
Looks like I was using a different tracert than you (grabbed min from the old post) here are the results for both from 204.2.29.87
Spectrum
tracert 204.2.29.87
Tracing route to 204.2.29.87 over a maximum of 30 hops
4 27 ms 19 ms 18 ms lag-50.snavtxuu01r.netops.charter.com [24.175.33.176]
5 34 ms 18 ms 16 ms lag-24.mcr11snantxvy.netops.charter.com [24.175.32.216]
6 24 ms 23 ms 82 ms lag-23.rcr01dllatx37.netops.charter.com [24.175.32.146]
7 26 ms * 26 ms lag-14.dllstx976iw-bcr00.netops.charter.com [66.109.6.88]
8 * 28 ms 24 ms lag-0.pr3.dfw10.netops.charter.com [66.109.5.121]
9 28 ms 38 ms 64 ms ae3.cr7-dal3.ip4.gtt.net [208.116.212.9]
10 * 132 ms * ae8.cr11-dal3.ip4.gtt.net [89.149.139.205]
11 26 ms 26 ms 25 ms as2914.cr11-dal3.ip4.gtt.net [69.174.23.138]
12 * 36 ms 53 ms ae-2.r20.dllstx14.us.bb.gin.ntt.net [129.250.4.9]
13 57 ms 57 ms 53 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
14 155 ms 85 ms 79 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
15 69 ms 69 ms 64 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
16 62 ms 67 ms 76 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
17 * * * Request timed out.
18 67 ms 72 ms 70 ms 204.2.29.87
Trace complete.
ATT
Tracing route to 204.2.29.87 over a maximum of 30 hops
4 * * * Request timed out.
5 * * * Request timed out.
6 20 ms 13 ms 47 ms 32.130.25.67
7 38 ms 19 ms 13 ms ae-5.a00.dllstx14.us.bb.gin.ntt.net [129.250.8.237]
8 * 13 ms 13 ms ae-2.r20.dllstx14.us.bb.gin.ntt.net [129.250.4.9]
9 * 88 ms * ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
10 94 ms * 105 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
11 109 ms 102 ms 111 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
12 100 ms 102 ms 126 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
13 * * 94 ms 204.2.29.241
14 95 ms 97 ms 98 ms 204.2.29.87
Trace complete.
Last edited by Kestaa; 05-19-2023 at 07:20 AM.

The only other major ISP that I'm aware of that's both in the Dallas area and a direct competitor of AT&T would be Charter/Spectrum.
Unfortunately, I don't know of anyone that's seen this thread yet that could provide their traceroute. That said, that's an excellent idea, Ath192.
If anyone from DFW/North Texas on a not-AT&T ISP can provide a traceroute, let's see it.



The report form says "an unexpected error has occurred" in japanese to me.

I refreshed the page a couple times, and went back to resubmit the form, and it went through fine.
Try filling out the form in another browser if possible, and make sure if you're using a VPN to deactivate it for a minute or two, just in case that's causing any conflicts.
Glad SE saw this finally. Maybe they can get this handled before 6.4
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. Maybe they can get this handled before 6.4


