Bad lag again with NTT's NA server network

[XionBarzhad]

Pretty much because unless you say the magic phrase, they kind of tend to not give it any piece of mind.
But yeah, decided to hop on what I would assume is a low traffic moment and I'm still noticing it.
Definitely going to cancel my sub if this continues. Not paying for a game I can't play.

[Illyrian94]

For what it's worth, I figured I'd at least put in an SE support ticket. Filled out all the relevant info for the Connection/Network Issues form.
I'll share any updates I happen to get, although I'm assuming I likely won't get anything too relevant as I'm likely not the only one with a support ticket in for this issue right now.

Definitely frustrating that I renewed my sub only to not be able to play the game. The lack of any form of response after multiple days of an obvious issue is probably the biggest disappointment.

Edit: Received a very boilerplate-y response going through the usual stuff. "Turn off background processes on your computer, this might be caused by Microsoft Edge (lolwut), forward ports on your router, otherwise this is an issue with your ISP so take it up with them" sort of a deal. Replied with some traceroute screenshots showing ping issues at the NTT nodes and emphasized that this issue is not within my control or necessarily fully within AT&T's control. Sooooo we'll see what I get back.

[Illyrian94]

For what it's worth, I figured I'd at least put in an SE support ticket. Filled out all the relevant info for the Connection/Network Issues form.
I'll share any updates I happen to get, although I'm assuming I likely won't get anything too relevant as I'm likely not the only one with a support ticket in for this issue right now.

Definitely frustrating that I renewed my sub only to not be able to play the game. The lack of any form of response after multiple days of an obvious issue is probably the biggest disappointment.

Edit: Received a very boilerplate-y response going through the usual stuff. "Turn off background processes on your computer, this might be caused by Microsoft Edge (lolwut), forward ports on your router, otherwise this is an issue with your ISP so take it up with them" sort of a deal. Replied with some traceroute screenshots showing ping issues at the NTT nodes and emphasized that this issue is not within my control or necessarily fully within AT&T's control. Sooooo we'll see what I get back.

After a bit more back and forth on my support ticket, Square Enix customer support responded and informed me that they are aware of the issue and are currently investigating and working on solving the issue. No timeline or anything given but... acknowledgement is a positive, I guess?

They also said to keep an eye on Lodestone for any updates.

[Janyd]

Finally, acknowledgment from Square Enix. I'm guessing a Lodestone post will come later today or tomorrow, at this rate. Fingers crossed!

[Ath192]

Finally, acknowledgment from Square Enix. I'm guessing a Lodestone post will come later today or tomorrow, at this rate. Fingers crossed!

Where?

Also ping test ran for hours shows around 6% packet loss today. I bet it'll get really bad at night again.

Packets: Sent = 5039, Received = 4732, Lost = 307 (6% loss),
Approximate round trip times in milli-seconds:
Minimum = 103ms, Maximum = 125ms, Average = 120ms

[Symon14]

Just posting to say I have noticed severe lag the last couple of days, and I am on AT&T Fiber. Healing a party is rough.

[Janyd]

Where?

Also ping test ran for hours shows around 6% packet loss today. I bet it'll get really bad at night again.

Packets: Sent = 5039, Received = 4732, Lost = 307 (6% loss),
Approximate round trip times in milli-seconds:
Minimum = 103ms, Maximum = 125ms, Average = 120ms

Oh, that was based on a previous thread comment someone else made about reaching out to a Square Enix customer service representative.
It's just wishful guessing that they'll get to make a post about it, since they're aware of the situation.

[Lahtori]

I made it to the ATT tech team. I'll let you know what I find out and if they provide any assistance or ETA on this issue. I'll be submitting a SE support ticket next.

[gllt]

AT&T Fiber customer here, been having these lag spikes making the game unplayable all week on various character.
Connection and rig are otherwise fine and it's very clearly connection issues.

I'm located in the southern end of Alabama.

Definitely affects all gameplay. Dungeons, questing, crafting, marketboards.. etc.

[Lahtori]

Okay, here is the word from the tech: "I can see from my end that the root of the issue is beyond a simple configuration problem and is at the engineering level between the two ISPs. I also find that both parties are already aware of the issue, and they are already looking for a solution. The best I can do in this case is to take all your feedback related to the ongoing issue into a faster solution. I just want to remind you, that since the conflict is involving 2 different parties, it also depends on the efforts from the other provider."

So the good news is that those who are saying ATT and NTT are aware of the problem are speaking true (unless ATT is lying, but I like to think people are honest!). Bad news is there is no estimated time for a resolution. I still recommend sending ATT your feedback/screenshots/tracerts ect., as it might help solve or maybe at least escalate the priority level of the issue?