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  1. #1
    Player
    FrosterPog's Avatar
    Join Date
    May 2023
    Posts
    1
    Character
    Amami Zomto
    World
    Goblin
    Main Class
    Conjurer Lv 80

    Help I just got a new computer and now I keep getting error.

    I'm trying to download the game on steam but every time the launcher start I get a Https error -2146697211. So far I tried to restart my pc, verifying integrity of game files and uninstalling and reinstalling.

    Specs of the pc if needed: AMD Ryzen 7 4800H,RTX 3050,16gb ram , Window 11
    (0)

  2. #2
    Player
    ThisCannotContinue's Avatar
    Join Date
    Oct 2020
    Posts
    8
    Character
    Avaritia Uruk
    World
    Exodus
    Main Class
    Gunbreaker Lv 90
    Are you on Videotron Internet by chance?
    (0)

  3. #3
    Moderator Eenkalzet's Avatar
    Join Date
    Jul 2022
    Posts
    298
    Greetings FrosterPog!

    I'm very sorry to hear that you've been experiencing issues upon downloading the game. In order get a better sense of the issue, could you please provide the following information:

    - Re-Confirm Platform (PC, Steam, PS4/PS5 or Mac):
    - Any other error codes aside from Error -2146697211 or messages you receive upon trying to log:
    - Type of connection (wired or wireless):
    - Other programs running while the game is playing (if any):
    - Has this been an on-going issue or has this just started happening very recently?:
    - Frequency at which error occurs (If this occurs during specific hours, please provide the date(s), time and timezone):
    - Are there other programs being used when running FFXIV?:
    - Name of the ISP and region you are trying to connect from:

    Aside from re-installing, re-verifying the game files we would also like to ask what you have tried so far to alleviate the issue:

    We do hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV and thank you for posting in the Final Fantasy XIV Technical Support Forums!
    (0)