I still strongly suspect, as with most posts of this kind of thing, that there is more to this than we are being told. perma bans are generally not lightly levied against an account, especially in FFxiv, usually its a "vacation" from the game

my guess is going to be, as someone else said I think, RMT related. the fact they fell asleep while using a mouse macro was likely coincidental.

but in the end, we will never really know