I got termination ban but I thought it was too harsh

[qoaewbh10]

The event was at 2:11 AM on April 11th. I was using my mouse macros to help me craft pots for my TOP static. I also watched TOP clear POV on youtube. But I was too tired because TOP took a lot of my energy that day. So I fell asleep on my seat. I waked up after 4 hours. Then, I saw my account logged out, but I cannot log in, I went to mog station to check my account and it was suspended.


WTF? Are you kidding me? During that time, I found I got an email when I fell asleep, it was at 2:32 AM. The email showed me, I violated three rules, so I got termination ban. Those rules were "Registered Users", "Cheating and Botting", and "PROHIBITED ACTIVITIES." LINK The "Cheating and Botting" I can imagine that were my mouse macros. But I had no idea about the "PROHIBITED ACTIVITIES." So I wrote a lot of account action review requests to support center to contact GM team to show/explain what "PROHIBITED ACTIVITIES" I did. All emails from support center didn't explain what "PROHIBITED ACTIVITIES" were. I was sad about the support center efficiency. After 2x days, the support center sent me this. LINK I didn't know what I wanted to say. I needed an explanation what "PROHIBITED ACTIVITIES" I did. I probably can explain maybe it was not me, or it was a slander. But you know, the support center didn't wanna hear what I said. They just sent me trash message to reply me useless answers.

I don't think this judgement was fair. I haven't gotten any warning, caution emails before and got termination ban at first time. No matter, I had a lot of gils, I never RMT to any player. But this was support center responded. LINK I just need an answer to show me what rules I broke. Then, I can explain how harsh the penlty was.(I have already explained the cheating/botting was my mouse macros.) Imagine that a police officer tells you that you have committed a crime, but he does not tell you why. Is this the correct law enforcement procedure? I thought GM team should give me 3 days suspension to warn me don't use mouse macros, because it is 3rd-part apps in their outlook, not just a termination ban. Hey, it's a 4 years account. I haven't used any 3rd-part apps in FFXIV. (Ok, maybe mouse macros are 3rd-part apps) How about the world first TOP clear team's penalty? Did they all get termination ban? No! How about my penalty? Is that fair? If gm sees my article, please contact me, because I don't want to communicate with customer service. The support center wasted my time already one month. Their responses and answers drove me crazy, and I even suspected that I seemed to get melancholia.


===================update May 12========================

Greetings,

Please note, we do not have specific details (chat logs, etc.) regarding the prohibited behavior that took place nor do we have access to this information. Should you need to reference the violation, please refer to the notice that was sent to the registered email on file for the infraction.

We would like to inform you that this account action review was already reviewed and found to be proper under ticket# 22855743. As such, we ask that you please refer to this ticket for the final result of the violation.

We would like to also emphasize that making multiple tickets regarding the same violation had delayed the review process throughout it's duration. Furthermore, as this violation was already reviewed, we are unable to add more onto this case as it was properly reviewed and the violation was issued to the account accordingly.

Lastly, we ask that you please refrain from making further tickets about this case as we are not able to assist further since the final verdict was provided to you. As such, will be closing out this ticket.

Thank you,
Supervisor Jay
SQUARE ENIX Customer Support

====================================================

ummmm....maybe I should give up?

[AngelCheese77]

Can’t talk about bans and moderation on the forums.

[Zsavooz]

Can’t talk about bans and moderation on the forums.

why not? Is this Russia?

[hunkygladiator]

why not? Is this Russia?

cos SE said not to

[Avoidy]

Can’t talk about bans and moderation on the forums.

2 days later and it's still up. Guess the mods are asleep!

[kaynide]

Hi

Sorry if this sounds harsh, but when you signed up to play it was your responsibility to read and understand the ToS and prohibited actions.

All you needed to do was google ffxiv’s prohibited activities to answe your question; the things you bolded are literally the parts of the ToS/prohibited list that apply to your case. It is not a mystery.

Your use of the mouse to automate potion crafting violates the rules and while 99.99% of the time nobody will care that you use them while sitting at your desk playing, you fell asleep while the script continued to run, presumably crafting potions for hours.

(Prohibited Behaviors)

■Behavior that disrupts the game balance
Square Enix strictly prohibits the use of third-party programs or tools as these disrupt the balance of the game. Third-party programs and tools that permit automated or "absentee" play are prohibited. A Game Master (GM) may speak to players to investigate and confirm "absentee" play, and if the player continues with this behavior, contrary to the GM's instructions, they will be treated as participating in "absentee" play and subject to penalties.

Accordingly, the following activities are prohibited:

- Modifying, analyzing, integrating, and/or reverse-engineering game software or data.
- Creating, distributing, using, or promoting utilities that interact with the game.

https://support.na.square-enix.com/f...la=1&kid=68216

1 Cheating and Botting. You may not create or use any unauthorized cheats, bots, automation software, hacks, mods or any other unauthorized software or hardware designed to modify the Game and gameplay. In addition, you may not take advantage of game system bugs and exploits during gameplay.

https://support.na.square-enix.com/r...1&tag=users_en

[Reinhardt_Azureheim]

Hi

Sorry if this sounds harsh, but when you signed up to play it was your responsibility to read and understand the ToS and prohibited actions.

All you needed to do was google ffxiv’s prohibited activities to answe your question:

Your use of the mouse to automate potion crafting violates the rules and while 99.99% of the time nobody will care that you use them while sitting at your desk playing, you fell asleep while the script continued to run, presumably crafting potions for hours.



https://support.na.square-enix.com/f...la=1&kid=68216

While the rules are clear, doesn't it actually take someone being spiteful enough to actually file a report to even get the attention of a GM in the first place?

[kaynide]

While the rules are clear, doesn't it actually take someone being spiteful enough to actually file a report to even get the attention of a GM in the first place?

I would also add, while a lot of assumption on my part, they also have a violation of rule 3.1, which says they are sharing accounts with other users…so it could be a bought account or some angry teammates or some such. I didn’t want to comment on that, but that is explicitly listed as one of their violations.

[Absimiliard]

While the rules are clear, doesn't it actually take someone being spiteful enough to actually file a report to even get the attention of a GM in the first place?

More than that. You need to have a lot of reports filed against you for something like that to happen. Bans dealing with bots and automation are typically done in waves. To be banned for it outside of a wave is, at least to me, an indicator that this must have been a fairly common occurrence. Or, as is usually the case, there's more to the story.

[fulminating]

A Game Master (GM) may speak to players to investigate and confirm "absentee" play, and if the player continues with this behavior, contrary to the GM's instructions, they will be treated as participating in "absentee" play and subject to penalties

Does this mean the gm can investigate the same instance multiple times and have it count as separate strikes?