Greetings xoindigold!

We apologize for any inconvenience that has occurred when playing Final Fantasy XIV. As what your fellow adventurers have mentioned, the issue appears to be caused by not having met the requirements to unlock the quest. Based on your information, this concern may be handled by a Game Master in-game. You may contact a Game Master using the /supportdesk command for further assistance. Note that the Game Master support team may be experiencing high contact volume and will handle contacts in the order they are received.

This thread will be moved to the 'Separate Support Required’ subforum as contact with Game Masters may be best to resolve the issue.