Zepla about FFXIV Relic and Square Enix not taking any Risks

[Frodnoxx]

With how little behavior and tone is moderated here, I wouldn't come here as a dev either. They really need to hire full time community mods like ESO.

Moderation is definitely a problem. But it is a separate problem. The devs should be receiving and processing feedback whether or not the forum behavior is poor. Imagine if the answer to "why aren't you listening to feedback?" was "because it hurts my feelings". That's an exaggeration but you get the idea.

[ZephyrMenodora]

Moderation is definitely a problem. But it is a separate problem. The devs should be receiving and processing feedback whether or not the forum behavior is poor. Imagine if the answer to "why aren't you listening to feedback?" was "because it hurts my feelings". That's an exaggeration but you get the idea.

Well honestly a lot of game studios protect their devs from a raging playerbase, and most of them do not engage with a lot of the types of posts we see here for a good reason. These are working professionals and a lot of gamers on the internet can get unnecessarily nasty and dealing with that isn't part of the job description. Some discussed actually developing mental health issues exposing themselves to constant over-the-top negativity gamers can throw at them.

You had commented that you haven't seen any posts here, and I think it's the poor quality of these forums and lack of moderation that is why. I have seen devs interact on very well moderated forums, at least for a time. But without that here they have no real incentive to come here - and if they do definitely no incentive to post and open themselves up to the behavior tolerated here.

[Frodnoxx]

Well honestly a lot of game studios protect their devs from a raging playerbase, and most of them do not engage with a lot of the types of posts we see here for a good reason. These are working professionals and a lot of gamers on the internet can get unnecessarily nasty and dealing with that isn't part of the job description. Some discussed actually developing mental health issues exposing themselves to constant over-the-top negativity gamers can throw at them.

You had commented that you haven't seen any posts here, and I think it's the poor quality of these forums and lack of moderation that is why. I have seen devs interact on very well moderated forums, at least for a time. But without that here they have no real incentive to come here - and if they do definitely no incentive to post and open themselves up to the behavior tolerated here.

Certainly the devs should focus on actually coding and building the game. There should be a pipeline of people that gets the information from here to the developer's work. A pipeline like: community reps that specialize in interacting with people on the internet collects information and passes it to project leaders and designers who process and then adjust what they get developers to work on. That first step - the people who are trained for interacting with people and for whom internet tolerance is a qualification - has been lacking here and is blocking the rest of the pipeline. For these guys, the playerbase being unruly is not an excuse to neglect their role.

I should be clear that NO ONE, least of all someone just doing their 9-5 job deserves any harassment or toxicity. Unfortunately the internet is what it is and it would irresponsible of a business to sacrifice collecting feedback just so they don't have to engage in a difficult part of the job. The mental health of workers comes first and this issue is of much higher priority than any in game complaint that anyone can come up with. If indeed feedback isn't going through because of this environment then they should be putting resources into fixing that as a first step in fixing the feedback-development cycle of the game. As it stands, we have no dev responses, no community rep interactions, AND no moderation.