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  1. #1
    Player
    Zarcoft's Avatar
    Join Date
    Aug 2013
    Posts
    48
    Character
    June Moon
    World
    Gilgamesh
    Main Class
    Paladin Lv 90

    Constant Crashing

    I get this error

    An unexpected error has occurred. Exiting Final Fantasy XIV
    2023-03-23_14:16

    amdxx64.dll + 3C06BB
    amdxx64.dll + 3C2BD5
    amdxx64.dll + 3C1BD7
    amdxx64.dll + 3B47EE
    amdxx64.dll + 206ED
    amdxx64.dll + 1D1D2
    amdxx64.dll + 1D069
    amdxx64.dll + C81DE2

    I got another error now

    A fatal DirectX error has occurred.(11000002)
    (0)
    Last edited by Zarcoft; 05-04-2023 at 08:15 AM. Reason: additional information

  2. #2
    Moderator Eenkalzet's Avatar
    Join Date
    Jul 2022
    Posts
    298
    Greetings Zarcoft,

    I'm very sorry to hear that you've been experiencing crashes while trying to play Final Fantasy XIV: Online. Aside from the "An unexpected error has occurred. Exiting Final Fantasy XIV
    2023-03-23_14:16" error message, are there any error messages that appear when the game crashes? I would like to recommend giving these troubleshooting steps a try as they may help with the crashing that you've been experiencing:

    - Update/reinstall your graphics card drivers (preferably a clean install)
    - Update your Windows OS. Make sure to install any optional updates that you might have available.
    - Disable any programs/overlays running in the background
    - Disable all other device drivers, leaving the mouse & keyboard as the only devices active.
    - Make sure that any anti-virus programs on your PC are either temporarily disabled or has the appropriate exceptions made for Final Fantasy XIV
    - Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.

    I do hope this helps! Should the issue still persist, feel free to reply back with any additional details and thank you for posting in the FINAL FANTASY XIV Technical Support Forums.
    (1)
    Last edited by Eenkalzet; 05-10-2023 at 02:27 AM.

  3. #3
    Player
    Drawo's Avatar
    Join Date
    Jul 2024
    Posts
    1
    Character
    Puchu Paw
    World
    Leviathan
    Main Class
    Gladiator Lv 90
    Quote Originally Posted by Eenkalzet View Post
    Greetings Zarcoft,

    I'm very sorry to hear that you've been experiencing crashes while trying to play Final Fantasy XIV: Online. Aside from the "An unexpected error has occurred. Exiting Final Fantasy XIV
    2023-03-23_14:16" error message, are there any error messages that appear when the game crashes? I would like to recommend giving these troubleshooting steps a try as they may help with the crashing that you've been experiencing:

    - Update/reinstall your graphics card drivers (preferably a clean install)
    - Update your Windows OS. Make sure to install any optional updates that you might have available.
    - Disable any programs/overlays running in the background
    - Disable all other device drivers, leaving the mouse & keyboard as the only devices active.
    - Make sure that any anti-virus programs on your PC are either temporarily disabled or has the appropriate exceptions made for Final Fantasy XIV
    - Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.

    I do hope this helps! Should the issue still persist, feel free to reply back with any additional details and thank you for posting in the FINAL FANTASY XIV Technical Support Forums.
    Turning off the Disable Fullscreen Optimizations worked for me! Thanks
    (0)