How to Restore Confidence in FFXIV

[Kaurhz]

I can't say I've come across anything that would come across as losing faith, personally.

However, if I had to offer up any constructive criticisms, then it would simply be to have better engagement with the community, be it directly or indirectly with a middleman. I'm not saying they don't listen to feedback or anything, but their acknowledgment or lack thereof is an issue... To put it into perspective...

Not looking at feedback, and looking at feedback, yet not acknowledging/discussing it are seen as synonymous from the perspective of the players, whilst this may not necessarily be the case from the developers' perspective. Look at many of the streams of feedback, and simply just discuss it. Even if you reject it, just let people know you reject it and specify why. Communicate, that's all.

Secondly, just look at why content is or is not popular, and then either look at reworking it, or reshaping it, rather than just completely gutting or removing it. E.g., OG Diadem, Whistle While You Work (hesitant) - But I do think they could have done something better than simply just remove the system, to a degree.

Third, and finally, look at the content schedule. I don't necessarily mean this in that the extended patch cycle is a bad thing. Good work/life balance is critical, but just simply look at what content you release and when. E.g., release the relic sooner. Place the grinds more appropriately. Doing a resplendent tool grind right after the-then notoriously long grind for Hand of Creation was just out of touch. Place this sooner in the cycle, e.g., 5.1 rather than at the end of the expansion when people are least likely to engage in the first place.