Quote Originally Posted by Troxbark View Post
Because the casuals literally can't complete the content.
This isn't a casual thing. This is an SE being lazy (or, alternatively, FFXIV being left with a skeleton crew) thing. Plenty of casual players do go out and complete the content, though sometimes not in what you might call a timely manner. The ultra-casual, do nothing but sit in a venue all day sorts, on the other hand...