Video Lag? Or Bug?

[Sal8050]

Hello all

Just a question,

While doing savage raids or any casual raid, Ive noticed a lot of weird lagg. This is a lagg where i dont physicaly see my abilities go off (via character action) but I see they are going off via action bar if that makes sense. Sometimes when I move my character the legs aren't moving at all. Also sometimes everyone on my screen would stop moving ( but the action is still going on) and then everything in the fight just speeds up to catch up to where its supposed to be video wise. I hope this makes sense.
Anyone else get this from time to time?

What is the root cause?

Thanks

Sal

[yaii]

When everything stops and then catches up its probably packet loss. There is a topic on how to check that https://na.finalfantasyxiv.com/lodes...a451d5a8daa66f but the thing is there is a hop close to the final destination which loses packets for some players, in that case there is not much you can do besides trying to use VPN or change ISP and hope the routing will change

[Sal8050]

Packet loss, that's a new one for me. Is this a new issue or has this always been in this game since launch?

[DrWho2010]

it's been around forever really.

[Sal8050]

It's something I just started facing. When I first started playing this game, I've never experienced it before.

[Yarxideyn]

Greetings Adventurer!

As a previous player has mentioned above, this could be due to a connection issue. We would like for you to please try the following troubleshooting to see if this helps with the connection issues you are experiencing. Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’.

- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Next, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Lastly, we suggest to power cycle the router by shutting down the Router and leaving the power supply unplugged for 5-10 minutes. 

- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Delete local files with corrupted character data, please note this will not delete the associated characters.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!