Crashing in dungeons

[eviltim]

Recently game started crashing: screen goes black but music keeps playing for few seconds (but no sound effects), then "no signal" appears on monitor and I have to hard reset my PC.

It only ever happens in 4 man dungeons during boss fight. It doesn't happen every time except for final boss of newest dungeon: when his big wave attack is about to hit game crashes.

I tried reinstalling the game and even Windows but it didn't help. Never happened in other games.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Pepe\Documents
FINAL FANTASY XIV ONLINE	C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 7 Home Basic 64-bitowy (6.1, kompilacja 7601) Service Pack 1 (7601.win7sp1_ldr.170209-0600)
SYSTEM_CPU	Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 4  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	Default System BIOS
SYSTEM_LANGUAGE	polski (Ustawienia regionalne: polski)
SYSTEM_MEMORY	8154.633MB
SYSTEM_VIRTUAL_MEMORY	8388607.875MB
SYSTEM_PAGE_FILE	16307.449MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 223.471GB    SYSTEM_FREEDISC_SPACE 68.116GB
SYSTEM_DIRECTX_VERSION	DirectX 11
SYSTEM_GRAPHICS	Radeon (TM) RX 470 Graphics
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER	Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM	4073.168 MB
SYSTEM_GRAPHICS_SHARED_VRAM	3821.316 MB
SYSTEM_GRAPHICS_DAC	Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER	aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	27.20.20913.2000
SYSTEM_GRAPHICS_DRIVER_DATE	02.08.2022 17:18:38
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	Angielski
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Głośniki (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{B11AA9C8-F305-4718-9BCB-032F31683EBE}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.7945
SYSTEM_SOUND_DRIVER_LANGUAGE	Angielski
SYSTEM_SOUND_DRIVER_DATE	03.10.2016 07:31:12
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mysz
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Klawiatura
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{0165F130-E1E2-11ED-8006444553540000}
SYSTEM_INPUT_NAME	Controller (XBOX One For Windows)
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 5  SYSTEM_GAMEPAD_BUTTON 10  SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT	{DB011AC0-E1E0-11ED-8001444553540000}
SYSTEM_INPUT_NAME	Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{DB011AC0-E1E0-11ED-8002444553540000}
SYSTEM_INPUT_NAME	Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 669  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{DB011AC0-E1E0-11ED-8003444553540000}
SYSTEM_INPUT_NAME	USB Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 897  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{DB011AC0-E1E0-11ED-8004444553540000}
SYSTEM_INPUT_NAME	USB Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{DB011AC0-E1E0-11ED-8005444553540000}
SYSTEM_INPUT_NAME	USB Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
FINAL FANTASY XIV


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft VC++ redistributables repacked.
Intel(R) USB 3.0\3.1 eXtensible Host Controller Driver
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Dungeon Siege II
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508
Realtek Ethernet Controller Driver
Update for Microsoft .NET Framework 4.6.1 (KB3210136)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23918
Oprogramowanie mikroukładu Intel®
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23918
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Realtek High Definition Audio Driver
Prototype
7-Zip 22.01 (x64)
AMD Software
The Great Ace Attorney Chronicles
FINAL FANTASY X/X-2 HD Remaster
Vulkan Run Time Libraries 1.0.17.0
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Management Engine Components
Microsoft VC++ redistributables repacked.
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508
Intel(R) Chipset Device Software
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Framework 4.6.1
Microsoft .NET Framework 4.6.1 (Polski)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Management Engine Components
Microsoft .NET Framework 4.6.1
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft .NET Framework 4.6.1 (PLK)
Microsoft Xbox One Controller for Windows
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Intel\Intel(R) USB 3.0 3.1 eXtensible Host Controller Driver\Application\iusb3mon.exe	000005F8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	00000C08
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00000E34
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe	00000B40
C:\Program Files\Google\Chrome\Application\chrome.exe	00000964
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe	00000444
C:\Windows\Explorer.EXE	00000564
C:\Windows\system32\Dwm.exe	0000086C
C:\Windows\system32\taskhost.exe	00000770

[Yarxideyn]

Greetings Adventurer!

We would like to assist with your concern. Please try the following to see if they help:
- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher (If applicable).
- Update and reinstall the drivers for your graphics card (Seems to last have been updated in 2022).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere.
- Make sure that the Windows OS is fully updated.
- Reinstall game after attempting the above troubleshooting.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for contacting the Final Fantasy XIV Technical Support Forums.