Greetings TsukikoStroh,

Sorry to hear about that! I'm glad you were able to get this fixed and the code was applied properly. If you happen to have any further issues regarding registration codes or the MogStation website, or any account-related issues, I recommend reaching out to the SQUARE ENIX Support Center for further assistance. They'll be able to take a deeper look into the issues and provide tips on how to alleviate them. If needed, here's the link to open a ticket with the Support Center: https://support.na.square-enix.com

However, as the issue seems to have been resolved, I'll go ahead and move this thread to the 'Closed Concerns' subforums. Thanks again for visiting the FINAL FANTASY XIV Technical Support Forums!