game crash with errors like these for the last few days.

[kevin_satron]

i'm playing in borderless window


when i was progging Dragonsong reprise

when i was progging Dragonsong reprise

when i teleport to east shroud, then i alt tab to my browser then afk for a few minutes

I have click restore game data from the launcher and redownload all the patch (80GB of download), still having crash
also, drivers are all up to date

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\(censored)\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 3 2200G with Radeon Vega Graphics (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 07/16/20 11:20:47 Ver: 05.0000E
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16312.602MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18744.602MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.349GB SYSTEM_FREEDISC_SPACE 363.191GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 64.644GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 119.240GB SYSTEM_FREEDISC_SPACE 40.317GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 6500 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x743F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4051.211 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.301 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0386220.inf_amd64_1894141ab65df02b\B386218\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0386220.inf_amd64_1894141ab65df02b\B386218\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0386220.inf_amd64_1894141ab65df02b\B386218\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0386220.inf_amd64_1894141ab65df02b\B386218\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.12029.10015
SYSTEM_GRAPHICS_DRIVER_DATE 11/30/2022 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 2 - LG TV (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C5F45607-0474-4319-AE5C-D9BC5CDB5CA8}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.24
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/8/2022 08:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C92C2450-A50B-11ED-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C92FCDD0-A50B-11ED-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C92FF4E0-A50B-11ED-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9301BF0-A50B-11ED-8005444553540000}
SYSTEM_INPUT_NAME Usb Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9306A10-A50B-11ED-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C930B830-A50B-11ED-8007444553540000}
SYSTEM_INPUT_NAME Usb Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9310650-A50B-11ED-8008444553540000}
SYSTEM_INPUT_NAME Usb Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
ExitLag
Windows Security
Settings
Settings
Administrator: Command Prompt
Windows Security
Untitled - Paint


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-


AMD Chipset Software
Internet Download Manager
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
VLC media player
Wise Auto Shutdown 2.0.2
Geeks3D FurMark 1.33.0.0
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30133
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
Microsoft GameInput
AMD PCI Driver
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
Microsoft Windows Desktop Runtime - 6.0.13 (x64)
AMD Ryzen Balanced Driver
ExitLag version 4.260
AMD_Chipset_Drivers
AMD Software
CCleaner v6.05.10102
WinRAR 6.20 (64-bit)
Core Temp 1.18
RyzenMasterSDK
AMD DVR64
Branding64
Microsoft .NET Runtime - 6.0.13 (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30133
Microsoft Windows Desktop Runtime - 6.0.13 (x64)
Microsoft .NET Host FX Resolver - 6.0.13 (x64)
Microsoft .NET Host - 6.0.13 (x64)
Google Play Games
AMD Settings
AMD WVR64
Cloudflare WARP
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30133
Microsoft Update Health Tools


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Internet Download Manager\IDMan.exe 00002058
C:\Program Files (x86)\Internet Download Manager\IEMonitor.exe 000022E0
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00001148
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 000024DC
C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe 000022D8
C:\Program Files\AMD\CNext\CNext\cncmd.exe 000023C8
C:\Program Files\Cloudflare\Cloudflare WARP\Cloudflare WARP.exe 0000176C
C:\Program Files\WindowsApps\Microsoft.Paint_11.2210.4.0_x64__8wekyb3d8bbwe\PaintApp\mspaint.exe 00001B14
C:\Program Files\WindowsApps\Microsoft.SecHealthUI_1000.22621.1.0_x64__8wekyb3d8bbwe\SecHealthUI.exe 00002FE8
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10031.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001B08
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.3400.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00001A70
C:\Users\kevin\AppData\Local\Discord\app-1.0.9011\Discord.exe 000025B8
C:\Windows\Explorer.EXE 00001558
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001DB4
C:\Windows\System32\RuntimeBroker.exe 00002204
C:\Windows\System32\SecurityHealthSystray.exe 00000514
C:\Windows\System32\SystemSettingsBroker.exe 00002ECC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000F78
C:\Windows\System32\smartscreen.exe 000031A8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000019E8
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000019DC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002FB4
C:\Windows\system32\ApplicationFrameHost.exe 000008F4
C:\Windows\system32\DllHost.exe 0000216C
C:\Windows\system32\backgroundTaskHost.exe 00002D70
C:\Windows\system32\cmd.exe 000005BC
C:\Windows\system32\conhost.exe 000023E4
C:\Windows\system32\sihost.exe 0000116C
C:\Windows\system32\svchost.exe 0000253C
C:\Windows\system32\taskhostw.exe 000013B4
E:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00002528
E:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000A7C
\\?\C:\Windows\System32\SecurityHealthHost.exe 00001344

[Mieleoneis]

Greetings fellow Eorzean,

Thanks for the detailed post! I'm sorry to hear that you've been experiencing these errors. I would suggest trying out the following troubleshooting steps:

- Please make sure that your Windows Operating System is up to date using Windows Update. Some optional updates aren't installed automatically, so it may be best to double-check to see if there are any that are available.
- It might help to perform a full uninstall and reinstall of your graphics card's drivers.
- Disable all programs/overlays running in the background (such as Discord, Steam, etc.)
- Make sure your anti-virus software has the appropriate exceptions made for FINAL FANTASY XIV. You can also temporarily disable the software, test to see if the issue persists, and turn it back on afterward if there is no change.
- Turn off Fullscreen Optimizations. Find the executable file for the game (found in the install folder), right-click it and select 'Properties'. From there, select the 'Compatibility' tab and check the box labeled 'Disable Fullscreen Optimizations' and apply.
- Perform a clean boot to minimize the chances of another program interfering with the game. To do this: Open the Task Manager and select the 'Start Up' tab. Disable everything listed and restart the PC.
- Lastly, you may try reinstalling the game on the C: drive. I noticed that the game is currently installed on your E: drive. We usually recommend this as installing it on other drives that are not the primary can cause certain issues to arise.

I hope this helps! Thank you for visiting the FINAL FANTASY XIV Technical Support Forums.

[Popskicle]

I am having the same issue, I had previously fixed it by reinstalling my graphics card's drivers. This time reinstalling the drivers didn't work. I've put in a ticket and gone through the basic troubleshooting with no progress. I've already done everything the moderator Mieleoneis has suggested with no progress. I'm open to trying any suggestions for fixing this issue.

I am also running AMD GPU and CPU. From what I've found from searching is an issue between AMD and how the game is optimized, although I don't have any sort of way to look at how the game is made so that is merely speculation.

[FellowFeather]

Been randomly crashing all day and I cannot think of any rhyme or reason aside from whatever happened in 6.3 being the cause of it. I have a GTX 970 GPU so I don't think its GPU related.

[Himsanity]

Any resolution to this?