Quote Originally Posted by Aedria View Post
Read my post the auto delete is 45 days the notification to demolish was 15. I was in the hospital for 4 days --they email was sent on the 18th and they demolished the house on the 20th, so when I got back home on the 20th my house was gone.
You didn't lose your house because of a missing email, though, it happened because you didn't enter it for 45 days. Your timers tab in game had a notification 15 days prior. The active help window for housing points to the resident caretaker NPC who has this information, and it can also be read in various patch notes and the housing guide outside of the game.