Disappearing Retainer Comments

[EvanLydian]

Greetings, since the rollout of retainer comments, me and other fellow Warriors of Light across different worlds (Shiva, Famfrit) began experiencing an issue, in which retainer comments kept disappearing. The issues were first outlined in this thread. A moderator suggested formulating a proper bug report.

Date & Time: 30th of August, 2022, 15:49 (in screenshots, issue persists since then)
Frequency: 1. Always
World name: Shiva
Character name: Evan Lydian
Retainer name: Setzer, Boymaid, Swyrkfer
NPC name: None
Monster name: None
Class/Level: SMN 90 (in screenshots, happens regardless of class)
Party or solo: Party (in screenshots, happens regardless of party composition)
In-game time: 16:51 (in screenshots, happens regardless of in-game time)
Area and coordinates: (Doman Enclave, X: 7.7, Y: 6.7, happens at any retainer bell)
Housing: None (or any, at any retainer bell)
Steps:

1. Add retainer comment to any retainer.
2. Log out.
3. Log back in.
4. Retainer comments are gone.

See screenshots below for documentation:
















-> Logging out and in again:







Additional information:

• Simply exiting the retainer bell menu does not remove the comments.
• Issue only persists on my main character on Light/Shiva, alt on Crystal/Balmung is unaffected, retainer comments persist even after months of not logging in. Data center issue?
• Issue persists both on Windows via Steam and Linux via Steam/Proton Experimental.
• No specific error messages or codes.
• Issue triggered only by logging out or restarting the game, not by letting time pass.
• The issue has NOT been triggered by stepping away from the retainer bell, changing areas or entering instanced duties.

Connection Specs
- Type of internet connection/provider: DSL, Deutsche Telekom
- Modem maker/model number: Speedport Smart 3

■ PC Specs

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-Bit-Version (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2.30
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY 16344.445MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 23256.445MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.161GB SYSTEM_FREEDISC_SPACE 17.785GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 711.556GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8172.223 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1694
SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2022 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8172.223 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (85Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1694
SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2022 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND LG HDR WQHD (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {319D054A-E34E-419F-9900-3C63749793CC}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.14
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 7/21/2022 02:00:00
SYSTEM_SOUND LG ULTRAWIDE (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E79D7A29-A456-4D3C-A3B0-5433ECF2552C}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.14
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 7/21/2022 02:00:00
SYSTEM_SOUND Lautsprecher (Yeti Classic)
SYSTEM_SOUND_DEVICE_ID {BE82B1E5-92CA-4117-879A-AB2296D7C409}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2022.11.0.0
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 10/28/2022 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Maus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastatur
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {337AB450-AFAE-11E8-8003444553540000}
SYSTEM_INPUT_NAME ASUS Touchpad
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {337B9EB0-AFAE-11E8-8006444553540000}
SYSTEM_INPUT_NAME ASUS Touchpad
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {258D3580-6368-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {258D5C90-6368-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A71C9480-2E45-11E9-8001444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {258D83A0-6368-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A71CBB90-2E45-11E9-8002444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2E6D51E0-2E27-11EA-8008444553540000}
SYSTEM_INPUT_NAME Virtual HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {258D83A0-6368-11E8-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {258DAAB0-6368-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {258DD1C0-6368-11E8-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA9E9F00-502A-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33CC8DA0-2E26-11EA-8002444553540000}
SYSTEM_INPUT_NAME ROCCAT Vulcan AIMO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA9EED20-502A-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B18F8A00-212A-11EC-8001444553540000}
SYSTEM_INPUT_NAME HID Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA9EED20-502A-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33CC8DA0-2E26-11EA-8003444553540000}
SYSTEM_INPUT_NAME ROCCAT Vulcan AIMO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33CC8DA0-2E26-11EA-8004444553540000}
SYSTEM_INPUT_NAME ROCCAT Vulcan AIMO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33CCB4B0-2E26-11EA-8005444553540000}
SYSTEM_INPUT_NAME ROCCAT Vulcan AIMO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA9EED20-502A-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {337B9EB0-AFAE-11E8-8008444553540000}
SYSTEM_INPUT_NAME ASUS Touchpad
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

Browser Information
- Name and version of the browser currently in-use: Vivaldi 5.7.2921.63 (Stable channel) (64-Bit)

Hopefully this will contribute to the resolution of this issue and thank you for your attention.

Cheers!