Hello,

My wife has been having repeated issues logging into her FF14 account on our PS5. Upon launching the game, she's unable to even get to the login screen as it tells her: "Cannot connect to the server. There might have been a problem in connecting to the network or the PlayStation Network or the server of the service provider might be temporarily busy." Sometimes she'll close the error, close the game and try again and it works. Sometimes it takes 4-5 attempts, sometimes she gives up and it won't let her log in at all.
My PC is able to connect without issues on the same network and she's also able to log in on her Mac without issues, but the PS5 consistently gives us problems. I've tried setting up port forwarding on our router: Ports (55296-55551) which didn't seem to help.

Can you please offer assistance in helping us get logged in? Thank you.