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  1. #1
    Player
    mrdex12345's Avatar
    Join Date
    Apr 2023
    Posts
    4
    Character
    Vermund Lionheart
    World
    Ultros
    Main Class
    Dragoon Lv 71

    Cant update the game,getting constant "The server is not responding" and other errors

    Launched to get the latest update but it always get stuck on this "The server is not responding [30413][10009][10019]" error
    Tried uninstalling but now i cant even download the game because:
    - it sometimes gets stuck on login
    - it sometimes give me a "Unable to dowload patch files [11003]"
    - if the login works it gets stuck on "The server is not responding [30413][10009][10019]"
    - Sometimer gives the error "Unable to complete version check"

    - I play the steam version

    Tried:
    - restarting the PC
    - restarting router
    - running as admin
    - tried "Verify integrity of game files" on steam
    - also tried the following from another thread
    Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    - Right-Click on the FFXIV launcher icon and select "Properties"
    - Hit "Apply", then "OK" to save the changes.
    - Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
    https://imgur.com/mRy8nOK
    https://imgur.com/Bjzzd7u
    https://imgur.com/8G5hZua
    (0)
    Last edited by mrdex12345; 04-08-2023 at 12:25 PM. Reason: new error,

  2. #2
    Moderator Yarxideyn's Avatar
    Join Date
    Aug 2022
    Posts
    182
    Greetings Adventurer!

    We would be happy to assist with your concern. Please try the following troubleshooting to see if this helps with the connection issues you are experiencing. Please make sure your fire wall or antivirus program is not interfering with the game. As you have already attempted the first step in this troubleshooting, we would like for you to attempt the rest to see if this helps with the connection issue.

    Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you
    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040

    Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

    Lastly, we suggest to power cycle the router by shutting down the Router and leaving the power supply unplugged for 5-10 minutes. 

    - Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
    - Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
    - Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
    Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
    - Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
    - Delete local files with corrupted character data, please note this will not delete the associated characters.

    If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

    Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!
    (0)

  3. #3
    Player
    mrdex12345's Avatar
    Join Date
    Apr 2023
    Posts
    4
    Character
    Vermund Lionheart
    World
    Ultros
    Main Class
    Dragoon Lv 71
    I followed the suggested steps and was able to download/update the game
    But it still gave me the "Unable to complete version check" and a new error "A system error has occurred: -2146697211, HTTPS system error"
    After some tries a i was able to login and get to the starting screen but it got stuck on the after i pressed "start", after a while it gave a "lobby server connection error, 2002" and closed the game, now im stuck again on those first two errors

    I did play the game normally last week, and haven't changed anything on my pc or network
    (0)

  4. #4
    Player
    mrdex12345's Avatar
    Join Date
    Apr 2023
    Posts
    4
    Character
    Vermund Lionheart
    World
    Ultros
    Main Class
    Dragoon Lv 71
    Is there any solution? i've seen some new posts with similar errors
    (0)

  5. #5
    Player
    mrdex12345's Avatar
    Join Date
    Apr 2023
    Posts
    4
    Character
    Vermund Lionheart
    World
    Ultros
    Main Class
    Dragoon Lv 71
    Update**:
    Was able to play normaly again
    (0)

  6. #6
    Player
    JoramPrime's Avatar
    Join Date
    Aug 2018
    Posts
    4
    Character
    Sath Prime
    World
    Famfrit
    Main Class
    Gladiator Lv 90
    Did you do anything different to play?
    (0)