Does Square Enix Support Scammers selling their accounts and reclaiming them?

[Seminole]

I noticed players can report other players for RMT activity, botting and cheat/hacks/mods within the game. Why doesn't support accept reports for scammers who are original owners selling their accounts and later reclaiming them back? The Original Owners lie stating their account was compromised when in reality it was sold and they are reclaiming it back so they keep the money they sold their account for and they get their account back. If you can provide proof of the transaction/bill of sale, conversations and the website where the account was sold then why can't those accounts get permanently suspended to prevent others from being scammed in the future? I've had others tell me they wrote up a contract with the account name, the OO name and all that during the transaction and after 6 months to a year when the account gets reclaimed they contact support and support does nothing. All they do is give the account back to the scammer to rinse and repeat. Since the TOS state you can't share or sell accounts, how come those selling accounts aren't being held accountable??? So anyone can max out their account sell it, reclaim it back and sell it again and continue to scam others and support does nothing about it? This is a huge issue I'm seeing online and it's a shame Square Enix doesn't care and allows players to scam others by selling their account over and over again with no consequences. Does Square Enix support scammers? Is Square Enix interested at all in having accounts being sold reported??? The scamming needs to stop!

[Shinkuno]

You scammed yourself by buying an account. No sympathy

[Seminole]

You scammed yourself by buying an account. No sympathy

I never bought an account. I'm asking for those online who have and why doesn't Square Enix do anything.

[KatiaRelanah]

Buying (or selling) an account IS explicitly listed in the ToS:

https://support.na.square-enix.com/f...la=1&kid=68216

Examples of RMT include offering or receiving compensation for the following:

- Accounts
- Characters
- In-game currency (gil)
- In-game services
- In-game items
- In-game activities (such as selling clears)

The thing is that in-game, it's pretty clear to see a reported chat ad saying "FFXIV gold for sale sketchywebsite.com!!!" Any specific transaction/report would need to be appended with a bunch of additional out-of-game information.

With that said, attention to the ToS once more:

Examples of RMT include offering or receiving compensation for the following:

You are considered a guilty party as a buyer just as much as if you were a seller. Why would SE help people who willfully breach the ToS? It's not like there's any "legal" means of doing so through an official sanctioned marketplace, and you're talking about people "accidentally" buying one off a "black market" - from the first, trading accounts is explicitly verboten.

[Renalt]

Just don't buy accounts. The game is NOT hard.

[Ravenblade1979]

I noticed players can report other players for RMT activity, botting and cheat/hacks/mods within the game. Why doesn't support accept reports for scammers who are original owners selling their accounts and later reclaiming them back? The Original Owners lie stating their account was compromised when in reality it was sold and they are reclaiming it back so they keep the money they sold their account for and they get their account back. If you can provide proof of the transaction/bill of sale, conversations and the website where the account was sold then why can't those accounts get permanently suspended to prevent others from being scammed in the future? I've had others tell me they wrote up a contract with the account name, the OO name and all that during the transaction and after 6 months to a year when the account gets reclaimed they contact support and support does nothing. All they do is give the account back to the scammer to rinse and repeat. Since the TOS state you can't share or sell accounts, how come those selling accounts aren't being held accountable??? So anyone can max out their account sell it, reclaim it back and sell it again and continue to scam others and support does nothing about it? This is a huge issue I'm seeing online and it's a shame Square Enix doesn't care and allows players to scam others by selling their account over and over again with no consequences. Does Square Enix support scammers? Is Square Enix interested at all in having accounts being sold reported??? The scamming needs to stop!

to be honest. if you want square to care about this then they need to hit the house buyers/sellers too who sell off the game

[Seminole]

Buying (or selling) an account IS explicitly listed in the ToS:

https://support.na.square-enix.com/f...la=1&kid=68216



The thing is that in-game, it's pretty clear to see a reported chat ad saying "FFXIV gold for sale sketchywebsite.com!!!" Any specific transaction/report would need to be appended with a bunch of additional out-of-game information.

With that said, attention to the ToS once more:



You are considered a guilty party as a buyer just as much as if you were a seller. Why would SE help people who willfully breach the ToS? It's not like there's any "legal" means of doing so through an official sanctioned marketplace, and you're talking about people "accidentally" buying one off a "black market" - from the first, trading accounts is explicitly verboten.

Thanks for posting. I just wanted the option available to those who do find out if someone is scamming others and to report them. So that's all I was asking is why doesn't Square Enix do anything about it when they are busy banning for other violations? You'd be helping prevent those from being scammed and would be stopping the scammer just like they are stopping the botters and RMT from scamming. It's the same thing just adding accounts being sold to the mix to be reported and for them to act upon it.

[Seminole]

Just don't buy accounts. The game is NOT hard.

Well we could say the same about just don't buy gil, plots in game, accounts or boosted services. My goal here is to stop the scamming and I was just asking why Square Enix isn't doing anything about that.

[Seminole]

to be honest. if you want square to care about this then they need to hit the house buyers/sellers too who sell off the game

I totally agree with you.

[Ravenblade1979]

Well we could say the same about just don't buy gil, plots in game, accounts or boosted services. My goal here is to stop the scamming and I was just asking why Square Enix isn't doing anything about that.

its so blatantly obvious why. They don't give a darn if it happens outside the game. they only care if it happens in game. where logs can prove it.