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  1. 04-04-2023 07:55 PM #1
    Fishbowl
    Player
    Fishbowl's Avatar
    Join Date
    Apr 2023
    Posts
    1
    Character
    Engel Barachiel
    World
    Excalibur
    Main Class
    Dancer Lv 90

    The launcher keeps giving me an error

    I got to South Korea (U.S. Military) about a month ago and was playing just fine on the base I'm stationed at. Had to travel up to another US base and got a cheap tv and internet set up there but I’ve consistently gotten this on the launcher. Tried resetting router, PS5, etc and nothing seems to work. Anything I'm doing wrong on my end?

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  2. 04-06-2023 01:46 AM #2
    Mieleoneis
    Moderator Mieleoneis's Avatar
    Join Date
    Jul 2022
    Posts
    156
    Greetings Fishbowl,

    I'm sorry to hear about this! If you're still having trouble with this error, I would recommend trying out the following troubleshooting steps for your PS5:

    - Select 'Settings' form the main menu and navigate to 'System'.
    - Once there, click 'Web Browser'.
    - Clear the cookies by selecting 'Delete Cookies'. You may also do the same for browsing data by selecting 'Clear Website Data'.
    - Enable JavaScript by selecting the slider next to 'Enable JavaScript' (if it isn't already enabled).

    I hope this helps! Thank you for visiting the FINAL FANTASY XIV Technical Support Forums.
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