Unable to Complete Version Check

[Khryseis_Astra]

After downloading the files for patch 6.38, I logged in and hit Play to launch the game. My screen went black as the game was starting up. This has happened a couple times in the past, so I did what I’ve done before. Did a manual shutdown of my laptop and then turned it back on.

Attempted to launch again, and the launcher had a blue screen, saying I needed to set up a Square Enix account and verify registration. I clicked next, picked the option for “I already have a Square Enix account” and entered my username and password. Then it went to the normal launcher screen. I entered my username and password again, and this time I got an error box that says: “Unable to complete version check [30410][30607][20457][404]”

Looked on the internet for suggestions, and I verified that integrity of game files on Steam. Not sure what else to try. The error keeps coming up any time I try to login.

[Arazehl]

Did you try launching the game directly from Steam?

[Khryseis_Astra]

I did. The error box is the same.

[Khryseis_Astra]

The Restore option in the launcher fixed whatever it was, in case anyone else runs into the same problem. I had to restore my character config settings after, so luckily I thought to back them up on Sunday night!

[Mieleoneis]

Greetings fellow Eorzean,

I'm happy to hear that you were able to find a fix for this error. As the issue seems to be resolved for now, I'll go ahead and move this thread to the "Closed Concerns" subforums.

Thanks again for visiting the FINAL FANTASY XIV Technical Support Forums!