Hi all, hoping that someone here can help me (my friend) with this issue. He bought the started edition to try the game, but is met with the "No valid service account is available to play Final Fantasy XIV" whenever he tries to login.

I have verified that he has an account in the mogstation, it has nothing linked to it. We have tried creating a new account only to get the notice that an account already exists for that email (the account above created). He has deleted and downloaded the game several times which has made no difference. What are we missing to make this work? Thanks in advance for any help.