People are more likely to go out of their way to complain over praising. You'll see it all the time if you look up reviews on businesses where someone is like "I go here all the time and usually it has been fine but one time an employee looked at me wrong so I'm never coming back. 1 out of 5 stars".

So where was your review when things were fine? Why bomb it for the one time? It's cause people like to complain. Also if anyone says they shouldn't leave a positive review because good business should be expected I'm just going to ignore that as stupid.

Does this mean I leave reviews everywhere I go? Nope. If they do an outstanding job hell yeah I'm going to and I'll name drop the employee that did a good job so they can get credit. If it's an outstandingly terrible job I will also let them know.

If it is average I won't bother cause it was average. However one bad thing won't outweigh the multitude of average. I'll just treat it as just a singular bad experience and won't factor it in unless it starts to become a regular occurrence.

To me right now FFXIV is average. It's not great and it's not terrible. It exists to me and I do enjoy it for what it is. It could be better. If they focused on some things I can see it really being something special.