Experiencing several errors while launching

[FemboyGymcel]

The game has been experiencing several errors while attempting to launch it both relating to display and DirectX.
It will occasionally run for a couple hours only to black screen and close the application.


Errors in chronological order:

NVidia related error

nvwgf2umx.dll+2E054E
nvwgf2umx.dll+2E07B
nvwgf2umx.dll+2DFEEB
nvwgf2umx.dll+B60F5E
nvwgf2umx.dll+7401A
nvwgf2umx.dll+10D365
nvwgf2umx.dll+B5CD78
nvwgf2umx.dll+BA69FF

This message shows up while attempting a launch it stops appearing once the graphics card was disabled in favor of the built in one.

DirectX related error

ffxiv_dx11.exe+15E528D
ffxiv_dx11.exe+62B3C
ffxiv_dx11.exe+611C3
ffxiv_dx11.exe+152B950
ffxiv_dx11.exe+152CFFF
ffxiv_dx11.exe+152FAB5
ffxiv_dx11.exe+4A5BFC
ffxiv_dx11.exe+1B1772

Once disabled the crash persisted and instead of the previous message this new error code begun to be displayed.
There was an attempt to run the game in dX9.
But the Nvidia error would return and both would appear interchangeably a couple more times with both dX11 and dX9.

Already attempted:

-Updating Drivers, Computer, Game, Steam
-Uninstalling and reinstalling: Drivers, Steam
-Lowering game resolution and performance
-Disabling Fire walls and running as admin
-Runing in both Full and Whindow Screen
-Running only the game and removing peripheral devices
-Under-clocking the core by both -150mhz and -100mhz

As of recently the error messages previously mentioned have stopped appearing in exchange for a blackscreen and closing of the program.

Here is a report extracted from the game launcher:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Lenovo\Documents
FINAL FANTASY XIV Online C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home Single Language 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (4 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS 4WCN47WW
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12162.637MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 20440.039MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 117.995GB SYSTEM_FREEDISC_SPACE 8.211GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.476GB SYSTEM_FREEDISC_SPACE 532.934GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 4054.188 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6081.318 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6d34ac0763025a06\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6d34ac0763025a06\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6d34ac0763025a06\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6d34ac0763025a06\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.0100.6286
SYSTEM_GRAPHICS_DRIVER_DATE 8/15/2018 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce 940MX
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce 940MX
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_b58fa54b9732141a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_b58fa54b9732141a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_b58fa54b9732141a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_b58fa54b9732141a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3118
SYSTEM_GRAPHICS_DRIVER_DATE 2/24/2023 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7E45DABC-3A36-4127-9DBA-594E8AA22D18}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8652
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/12/2019 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B3197E0-A247-11EC-8001444553540000}
SYSTEM_INPUT_NAME Razer Seiren Mini
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BFED8E70-A60A-11E7-8003444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {357AAEA0-F554-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {357E3110-F554-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BFF72B60-A60A-11E7-8005444553540000}
SYSTEM_INPUT_NAME UMDF HID minidriver Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {357E3110-F554-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {357E5820-F554-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer Ouroboros
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Technical Support - Post New Thread - Opera
@AP - Discord
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Sunless Skies
MSI Afterburner 4.6.5 Beta 4
Battle.net
Escape from Tarkov
Google Chrome
Hearts of Iron IV Man the Guns
Katawa Shoujo
LogMeIn Hamachi
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OpenAL
RAGE Multiplayer
Rockstar Games Launcher
Rockstar Games Social Club
Starsector by Fractal Softworks LLC
Steam
Ubisoft Connect
Lenovo Vantage Service
WinRAR 5.50 (32-bit)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
FOMM 0.14.14.5
UE4 Prerequisites (x64)
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.32.31326
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
WebAdvisor by McAfee
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.32.31326
Java Auto Updater
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Teams Machine-Wide Installer
Web Companion
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.32.31326
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106
Minecraft Launcher
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.32.31326
Battlestate Games Launcher 12.12.2.1944
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Windows Desktop Runtime - 6.0.8 (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
LogMeIn Hamachi
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Epic Games Launcher
Vortex
7-Zip 21.00 alpha (x64)
Genshin Impact
Microsoft 365 Apps for enterprise - en-us
Crusader Kings III
Helltaker
War Thunder
Europa Universalis IV
Men of War: Assault Squad 2
Wargame: Red Dragon
Call to Arms
FINAL FANTASY XIV Online
Hearts of Iron IV
Call to Arms - Gates of Hell: Ostfront
World of Warships
Barotrauma
TAP-Windows 9.24.2
Vulkan Run Time Libraries 1.0.33.0
Vulkan Run Time Libraries 1.0.33.0
Vulkan Run Time Libraries 1.0.33.0
Vulkan Run Time Libraries 1.0.65.1
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 351 (64-bit)
Update for Windows 10 for x64-based Systems (KB4023057)
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.32.31326
Microsoft .NET Host FX Resolver - 6.0.8 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Windows PC Health Check
Microsoft .NET Host - 6.0.8 (x64)
Microsoft Visual Studio Installer
Microsoft .NET Runtime - 6.0.8 (x64)
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Update Health Tools
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Paradox Launcher v2
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Graphics Driver 531.18
NVIDIA GeForce Experience 3.27.0.112
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.112
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.32.31326
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Dolby Audio X2 Windows APP
Microsoft Windows Desktop Runtime - 6.0.8 (x64)
Dolby Audio X2 Windows API SDK
UpdateAssistant


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe 00003780
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00001BE0
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000028C4
C:\Program Files (x86)\Lenovo\CCSDK\CCSDKUpdateAgent.exe 00002FC8
C:\Program Files (x86)\Lenovo\CCSDK\WinGather.exe 0000370C
C:\Program Files (x86)\Lenovo\VantageService\3.13.43.0\LenovoVantage-(LenovoBoostAddin).exe 0000304C
C:\Program Files (x86)\Lenovo\VantageService\3.13.43.0\LenovoVantage-(MultimediaAddin).exe 00004088
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00003284
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002FD4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000017B8
C:\Program Files (x86)\Steam\steam.exe 00002E64
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 0000300C
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 000025B0
C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe 0000207C
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00001A6C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000022B0
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000005B4
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00000DB8
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00001454
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2204.13303.0_x64__8wekyb3d8bbwe\Cortana.exe 000033F8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2022.30120.12007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002E78
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23012.167.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002384
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10031.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002E00
C:\ProgramData\Lenovo\ImController\Plugins\IdeaOSDPackage\x64\utility.exe 000003D8
C:\Users\Lenovo\AppData\Local\Discord\app-1.0.9011\Discord.exe 00001018
C:\Users\Lenovo\AppData\Local\Host App Service\Engine\HostAppServiceUpdater.exe 000033D4
C:\Users\Lenovo\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002DDC
C:\Users\Lenovo\AppData\Local\Programs\Opera GX\95.0.4635.74\opera_crashreporter.exe 00003C38
C:\Users\Lenovo\AppData\Local\Programs\Opera GX\opera.exe 00000234
C:\WINDOWS\Explorer.EXE 00001BD0
C:\WINDOWS\Lenovo\iMController\PluginHost86\Lenovo.Modern.ImController.PluginHost.Device.exe 00000B7C
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6d34ac0763025a06\igfxEM.exe 000011B4
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002728
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002778
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003FF4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001064
C:\WINDOWS\system32\ApplicationFrameHost.exe 000036E8
C:\WINDOWS\system32\DllHost.exe 00003A70
C:\WINDOWS\system32\backgroundTaskHost.exe 00002B50
C:\WINDOWS\system32\conhost.exe 0000266C
C:\WINDOWS\system32\sihost.exe 00000ED0
C:\WINDOWS\system32\svchost.exe 0000233C
C:\WINDOWS\system32\taskhostw.exe 000010A4
C:\Windows\System32\RuntimeBroker.exe 00001FDC
C:\Windows\System32\SecurityHealthSystray.exe 00002D8C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004170
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002390
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000025E0

[Mieleoneis]

Greetings fellow Eorzean,

Thanks for providing these details and a system report. If possible, I would definitely recommend installing the game onto your primary hard drive [C:] as having it elsewhere can cause certain issues to appear. However, I understand if this is not an option due to the amount of space currently available on the drive. A few other steps that I would recommend trying out are the following:

- Launch FINAL FANTASY XIV as an administrator through Steam. To do this, find the game within your library, then right-click it and select 'Properties' > 'Local Files' > 'Browse Local Files'. Search for the .exe file and then right-click and select 'Properties' > 'Compatibility' > check 'Run this program as an administrator.'.
- Clear the Steam cache by opening the Settings panel. Once in the 'Settings' panel, select the 'Downloads' tab. At the bottom of the page, select the 'Clear Download Cache'. Once this has been done, log out and back into Steam.
- Perform a clean boot by opening Task Manager and selecting the 'Start Up' tab. Once there, disable all applications listed there and restart the PC. This will help minimize the chances of any other programs interfering with the game.

I hope this helps! Thank you for visiting the FINAL FANTASY XIV Technical Support Forums.