Game Freezes When Controller is Plugged In

[Argen_To]

Hello,

This issue began on 3/16, I believe after an automated Windows update installed overnight.

When playing on PC using a controller connected via USB, the game will immediately blackscreen and crash when launched. I am able to launch the game without a controller plugged in, but as soon as one is plugged in in-game, it will also freeze and crash. It is a CTD (crash to desktop) with no error popup. In addition, bringing up Task Manager, an instance of XIV will be running as a background process and it can't be force ended, only a restart of my PC will get rid of it.

We have attempted:
Rolling back Windows updates
Updating all drivers
Deleting and reinstalling the game

The only thing that allows me to launch and play at all is disabling DirectX 11 and playing on DirectX 9, which of course comes with its own host of issues - I was able to get through a trials roulette smoothly but I cannot go to any populated area or the game will crash.

I am nearly at my wits end and am contemplating a full reinstall of Windows as I have yet to find a true solution to the issue.




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\jd\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz (6 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F11
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16318.223MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18750.223MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.159GB SYSTEM_FREEDISC_SPACE 263.564GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 869.597GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12137.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8159.111 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1694
SYSTEM_GRAPHICS_DRIVER_DATE 7/20/2022 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Citrix Indirect Display Adapter
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Unknown
SYSTEM_GRAPHICS_MAKER Citrix Systems Inc.
SYSTEM_GRAPHICS_VRAM 20296 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\vidd.dll,c:\windows\system32\drivers\wudfrd.sys
SYSTEM_GRAPHICS_DRIVER_VERSION 7.21.0000.0183
SYSTEM_GRAPHICS_DRIVER_DATE 1/22/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND ED320QR S (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {20A48AA9-C5A5-40EA-B11B-1074646DF7C7}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/20/2022 20:00:00
SYSTEM_SOUND Headset Earphone (Wireless Controller)
SYSTEM_SOUND_DEVICE_ID {EF180E31-CB3D-4CEC-8732-F3E7B3040F81}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.2604
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/30/2023 20:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {86C5CFD3-1890-4A8A-AB5F-4F5327BC2FBA}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2019 20:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {D05DD58F-E002-4FE4-9A0B-D9912019306A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2019 20:00:00
SYSTEM_SOUND Speakers (THX Spatial - Synapse)
SYSTEM_SOUND_DEVICE_ID {625A87B6-D357-4A72-A450-D049BD5A08DA}
SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/17/2019 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0FE85C40-4C46-11EB-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0FE91F90-4C46-11EB-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0FE91F90-4C46-11EB-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0FE91F90-4C46-11EB-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0FE91F90-4C46-11EB-8005444553540000}
SYSTEM_INPUT_NAME Commander PRO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {71A648B0-4C5B-11EB-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {0FF83AC0-4C46-11EB-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0FF83AC0-4C46-11EB-8007444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {055EBAF0-4C49-11EB-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1001D7B0-4C46-11EB-8008444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1001D7B0-4C46-11EB-8009444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1001FEC0-4C46-11EB-800A444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Settings
Settings
Microsoft Text Input Application
NVIDIA GeForce Overlay
Spotify


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Cyberpunk 2077
Advanced Combat Tracker (remove only)
MSI Afterburner 4.6.2
Battle.net
Citrix Workspace 2302
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Razer Synapse
RivaTuner Statistics Server 7.2.3
StarCraft II
Steam
Citrix Authentication Manager
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Windows Desktop Runtime - 6.0.15 (x64)
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Citrix Workspace(DV)
Citrix Screen Casting for Windows
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704
ENE_DRAM_RGB_AIO
AppProtection
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.30.30704
Citrix Web Helper
GOG GALAXY
ENE_AIC_Marvell_HAL
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ENE_EHD_SSS_HAL
Citrix Workspace Inside
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704
Online Plug-in
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ENE IO Driver
ENE_EHD_M2_HAL
Citrix Workspace(USB)
Self-service Plug-in
Patriot Viper M2 SSD RGB
BCR Plug-in
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
RGB Fusion
FF Logs Uploader 5.9.5
ENE_AIC_Marvell_HAL
Patriot Viper M2 SSD RGB
ENE_DRAM_RGB_AIO
Microsoft .NET Runtime - 6.0.15 (x64)
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704
Windows PC Health Check
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704
Update for Windows 10 for x64-based Systems (KB5001716)
Microsoft Update Health Tools
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ViGEm Bus Driver
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft .NET Host - 6.0.15 (x64)
NVIDIA Graphics Driver 516.94
NVIDIA GeForce Experience 3.27.0.112
NVIDIA Optimus Update 39.5.0.0
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.112
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Microsoft Windows Desktop Runtime - 6.0.15 (x64)
CORSAIR iCUE 4 Software
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_EHD_SSS_HAL
Microsoft .NET Host FX Resolver - 6.0.15 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Citrix\ICA Client\Receiver\AnalyticsSrv.exe 00003898
C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe 00003F38
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe 00003A64
C:\Program Files (x86)\Citrix\ICA Client\receiver\Receiver.exe 00003DB0
C:\Program Files (x86)\Citrix\ICA Client\redirector.exe 00003BF8
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe 00003FCC
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000045B4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002AE0
C:\Program Files (x86)\Razer\APO0521Drv\Drivers\x64\THXHelper0521.exe 000031C4
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000019F4
C:\Program Files (x86)\Razer\THXVAD\Drivers\x64\THXHelper22AD.exe 00003150
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000472C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004004
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe 0000325C
C:\Program Files\Google\Chrome\Application\chrome.exe 0000358C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002EC4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001C38
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2204.13303.0_x64__8wekyb3d8bbwe\Cortana.exe 000029B0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2022.30120.12007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001330
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23012.167.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000005C0
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.206.863.0_x86__zpdnekdrzrea0\Spotify.exe 00003A78
C:\Users\jdatk\AppData\Local\Discord\app-1.0.9011\Discord.exe 00003E64
C:\Users\jdatk\AppData\Local\Microsoft\OneDrive\23.043.0226.0001\FileCoAuth.exe 00001EAC
C:\Users\jdatk\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003288
C:\Windows\Explorer.EXE 00001834
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000041C8
C:\Windows\SysWOW64\backgroundTaskHost.exe 00003C0C
C:\Windows\System32\CompPkgSrv.exe 00002F2C
C:\Windows\System32\RtkAudUService64.exe 00003114
C:\Windows\System32\RuntimeBroker.exe 000021AC
C:\Windows\System32\SecurityHealthSystray.exe 0000309C
C:\Windows\System32\oobe\UserOOBEBroker.exe 000041F0
C:\Windows\System32\smartscreen.exe 000045A0
C:\Windows\System32\svchost.exe 00004084
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000022B0
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001C7C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001BFC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002744
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000BD0
C:\Windows\helppane.exe 00001EB4
C:\Windows\system32\ApplicationFrameHost.exe 00004238
C:\Windows\system32\DllHost.exe 000007D4
C:\Windows\system32\SearchProtocolHost.exe 00002100
C:\Windows\system32\conhost.exe 00002AEC
C:\Windows\system32\sihost.exe 00000530
C:\Windows\system32\svchost.exe 00003878
C:\Windows\system32\taskhostw.exe 00002BCC

[jmocubes]

Exact same thing happening to me, ps4 and ps5 controllers tested

Only way I can play is by launching dx9

[Eenkalzet]

Greetings Adventurer and thank you for posting in the Final Fantasy XIV Technical Support Forums!

I'm very sorry to hear about this ongoing issue regarding the controller not properly allowing Final Fantasy XIV to launch and causing it to crash. I'd like to get some more information regarding your issue. Could you please provide us with the following:

- What platform are you trying to run the game with a controller on (PC (Windows) or Steam):
- What is the make and model of the controller you're having issues with:
- Is the controller fully synced via Bluetooth or wired cable to the system:
- As you've tried some troubleshooting already, have you found success in playing Final Fantasy XIV with any other controller aside from the one currently causing the crashing? (Only if applicable):

While we await your response, I would advise to try a clean reinstall (Uninstall any and re-download/install up to the most recent) of any drivers for the controller.

[Tidrelion]

Hey there,

I have been having the same exact issue and tried the same things that you have. To date the only work around I have found was adding the game to my steam library (as a non-steam game).

Everything works in that way, but this is not an ideal fix.