When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: March 14th, 2023
Frequency: Frequent, Random Intervals
World name: Gilgamesh
Character name: Solarance Everwind
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: N/A
In-game time: N/A
Area and coordinates: N/A
Housing: N/A
Steps:
1. Play the game during 6.3 release - 6.3 first Hotfix maint or 6.35 release onwards
2. Do anything, or nothing (with Task Manager open)
3. After an inconsistent and undetermined amount of time, the game will randomly spike in memory usage to an absurd amount, causing the game to freeze and become unresponsive.
This results in one of 3 outcomes:
1: The game force quits on its own
2: The game will visually freeze and become unresponsive for upwards of a minute, occasionally bleeding over a minute and after memory usage drops, it will rubber band catch up then continue to play normally
3: Will play out the same as result 2 but after an inconsistent and undetermined amount of time, I will get disconnected with the 90006 error.
Connection Specs
- Type of internet connection/provider: Ethernet
- Modem maker/model number: N/A
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i9-9980HK CPU @ 2.40GHz (16 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1731.120.10.0.0 (iBridge: 19.16.15071.0.0,0)
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32662.168MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 41180.578MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 374.615GB SYSTEM_FREEDISC_SPACE 53.372GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon Pro 5600M
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD FirePro (0x7360)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8146.465 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16331.084 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3072 x 1920 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0385497.inf_amd64_ecfe6b52291c0e55\B385422\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0385497.inf_amd64_ecfe6b52291c0e55\B385422\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0385497.inf_amd64_ecfe6b52291c0e55\B385422\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0385497.inf_amd64_ecfe6b52291c0e55\B385422\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13044.17006
SYSTEM_GRAPHICS_DRIVER_DATE 11/6/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon Pro 5600M
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD FirePro (0x7360)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8146.465 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16331.084 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0385497.inf_amd64_ecfe6b52291c0e55\B385422\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0385497.inf_amd64_ecfe6b52291c0e55\B385422\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0385497.inf_amd64_ecfe6b52291c0e55\B385422\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0385497.inf_amd64_ecfe6b52291c0e55\B385422\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13044.17006
SYSTEM_GRAPHICS_DRIVER_DATE 11/6/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 6 - LG HDR 4K (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {751C16E8-9F0C-47E1-B4C3-1B7762F663AE}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.21
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2021 19:00:00
SYSTEM_SOUND Headphones (5- SteelSeries Arctis 7P)
SYSTEM_SOUND_DEVICE_ID {C01CE9C8-70C0-4ECA-B61E-40071F7BC92F}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.2604
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/30/2023 19:00:00
SYSTEM_SOUND Speakers (Apple Audio Device)
SYSTEM_SOUND_DEVICE_ID {9DA564B6-3B9D-4D0A-9935-3D4624120D0B}
SYSTEM_SOUND_DEVICE_NAME AppleAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.1.8100.4
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/28/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D58B7BD0-5104-11EC-800F444553540000}
SYSTEM_INPUT_NAME Apple Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5875D20-5104-11EC-8001444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D587F960-5104-11EC-8002444553540000}
SYSTEM_INPUT_NAME Apple Keyboard Internal USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D58958F0-5104-11EC-8003444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D58958F0-5104-11EC-8004444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D58A4350-5104-11EC-8006444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D58A6A60-5104-11EC-8008444553540000}
SYSTEM_INPUT_NAME Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D58A6A60-5104-11EC-8007444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {091BDC50-D702-11EC-8001444553540000}
SYSTEM_INPUT_NAME Game Capture HD60 X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D58A9170-5104-11EC-8009444553540000}
SYSTEM_INPUT_NAME Apple USB Precision Trackpad
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D58BA2E0-5104-11EC-8010444553540000}
SYSTEM_INPUT_NAME Apple Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D58A9170-5104-11EC-800A444553540000}
SYSTEM_INPUT_NAME Apple Touch Bar
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DFDABC50-513A-11EC-8002444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {D58B06A0-5104-11EC-800C444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7P
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D58B2DB0-5104-11EC-800D444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7P
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name: N/A
Laptop Model Number: N/A
Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A
Browser Information
- Name and version of the browser currently in-use: N/A
- Internet Explorer Version: N/A
DxDiag Information:
Here is an image of FFXIV being a memory hog
I have images of the memory usage reaching over 27GB as well, which can be provided upon request.
While I know the forum moderators are unable to take any action in reversing the changes made to this, I desperately plead for this to be escalated as soon as possible because on top of the annoyance of this issue, it's impossible to even step into content without becoming a liability due to this being entirely out of my control. I'm unable to properly engage in content, even solo content such as the new deep dungeon without the risk of losing a run as consequence of this alteration made on the back end.